Operations Admin - Inside Sales

SHI International Corp.•Somerset, NJ

7d•$31,200 - $40,000•Onsite

About The Position

The Inside Sales Operations Admin provides administrative and operational support to the Inside Sales team through process-driven activities. The role supports day-to-day sales operations by managing communications, processing orders, maintaining information in business applications, responding to requests, and assisting with overflow work from the Sales and Operations teams. The position is located in SHI's Somerset, New Jersey office and reports to the Inside Sales Manager of Operations.

Requirements

Ability to quickly learn and apply new processes, tools, and information.
Ability to manage multiple tasks and priorities while completing work accurately and efficiently.
Strong written and verbal communication skills.
Ability to work effectively and collaboratively with internal teams, partners, and vendors.
Strong time management, organizational, and follow-through skills.
Willingness to learn and develop new skills.
Ability to learn and work within business tools and platforms, including MySHI, AX, BI, CRM, SharePoint, and quoting systems.
Proficiency with Microsoft Office applications, particularly Word, Excel, and Outlook.

Nice To Haves

Some college education.
Previous customer service and/or customer-facing experience.
Working knowledge of MySHI, AX, BI, CRM, SharePoint, and quoting tools.
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Experience working with Windows operating systems.

Responsibilities

Assist with maintaining accurate and consistent Customer Relationship Management (CRM) data.
Request and gather information from vendors, including invoices, pricing, and order status.
Support overflow work from the Sales and Operations teams, including placing orders, assisting with renewal opportunities, and creating parts within AX.
Perform order entry and assist with tracking and collecting order status information.
Monitor, receive, and respond to email communications and requests.
Collaborate regularly with Inside Sales, partner teams, and vendors to support business needs.