Operations Admin II-1

Federal Express Corporation•Madison, WI

About The Position

Responsible for performing clerical and administrative functions for hub and station operational areas, including linehaul, records management, quality assurance, and customer service. The role handles damaged and incorrectly addressed packages in a timely manner to optimize delivery time and serves as a customer’s first point of contact for a variety of issues. This posting identifies the assignment as part-time AM in Quality Assurance.

Requirements

High school diploma or GED required.
General business skills, including typing, data entry and review, and use of a phone, copier, and fax.
Software skills, including Microsoft Office and web-based applications.
Customer service skills to respond to requests effectively and professionally.
Time-management, organizational, and multitasking skills to handle changing priorities in a fast-paced environment while maintaining attention to detail and accuracy.

Nice To Haves

Previous clerical or customer service experience preferred.

Responsibilities

Provide clerical support to management and operational functions, including photocopying, filing, faxing, emailing, and answering telephones.
Review, research, and enter data in systems supporting the functional area.
Compile data and provide regular and ad hoc reports to management.
Receive, resolve, or escalate customer inquiries and issues as frontline customer service.
Assist management with Business Control Self Assessment (BCSA) audit activity by retrieving data or files for review.
Maintain, destroy, and inventory records as required.
Perform other duties as assigned.
Search for and correct package addresses using various sources; ensure packages are in good condition to support timely delivery and mitigate loss and damage.
Prioritize workflow to maximize the number of packages resolved and dispatched for delivery the same day.
Ensure all packages receive appropriate scan statuses.
Inspect and handle hazardous-material damages according to policy.
Ensure all loose product is accounted for according to company policy.
Research missing packages to identify causes of scanning failures and compile information on disputed deliveries for management review.
Review and trend loss and damage claims to identify improperly charged claims and bring them to management’s attention.
Review and enter Independent Contractor (IC) settlement information into the appropriate system to ensure proper payments.
Enter settlement adjustments as directed by a manager.
Compile documentation to establish and maintain Department of Transportation (DOT)-required files.
Verify timely log entry into the system.
Enter individual vehicle mileage records into the system and work with ICs and Linehaul staff to resolve issues.
Track metrics, including the IC charge-back program, complaints, and maintenance compliance, and prepare weekly reports for management.
Serve as the initial contact for IC inquiries or issues involving settlements, uniforms, decals, and related matters, routing them to management for resolution.