Operations & Account coordinator

Althouse Restore•El Paso, TX

52d

About The Position

Althouse Restore has been serving the El Paso and Las Cruces Insurance Industry for over almost 40 Years. We are looking for a Restoration Claim Coordinator to join our team, full-time! Position Summary We are seeking a highly organized and dependable Bilingual Office Manager to support daily operations for our restoration/emergency services company. This role is essential to keep our office and field crews running efficiently. The ideal candidate is fluent in English and Spanish, excels at multitasking, and has experience with invoicing, collections, Program Management, and estimating platforms such as Dash, XactAnalysis/Xactimate, and Symbility.

Requirements

Fluent in English and Spanish (required)
Proven experience in office management, administrative support, or restoration industry operations
Hands-on experience with Dash, XactAnalysis/Xactimate and Symbility
Experience in billing, invoicing, and collections
Strong organizational and time-management skills
Ability to multitask and work in a fast-paced environment
Proficiency in Microsoft Office and general office software
Hands-on experience with Dash, XactAnalysis/Xactimate and Symbility

Nice To Haves

Background in restoration, construction, or emergency services
Hands-on experience with Dash, XactAnalysis/Xactimate and Symbility
Familiarity with insurance billing processes
Strong customer service and problem-solving skills

Responsibilities

Answer and manage incoming phone calls in both English and Spanish in a professional manner
Schedule and coordinate field crews for jobs and emergency services
Prepare, review, and submit emergency service invoices using Xactimate and Symbility
Follow up on outstanding and past-due invoices
Maintain accurate customer files, job documentation, and billing records
Coordinate communication between office staff, crews, and clients
Provide administrative support to management
Ensure efficient daily office operations