Account Operations Coordinator

George P. Johnson Experience Marketing•Austin, TX

4d•Hybrid

About The Position

GPJ is looking for an Account Operations Coordinator that will support the Account Operations team to deliver project level support. This role is hybrid, requiring you to report on-site to one of the following office locations a minimum of 2 days/week: Austin TX. In your role, you actively contribute to client programs by driving certain client program deliverables, which may include handling financial documents and compiling data for analysis. You coordinate with the finance department when necessary to support the smooth flow of program-related activities. You work closely with the account teams to maintain and reconcile budgets, ensuring that account margins, client satisfaction, and account growth align with the company's standards. You assist and review stakeholders in generating actual versus estimated progress reports. You help manage resource scheduling and rate checking, ensuring that programs run efficiently. You communicate program risks to relevant parties, contributing to the early identification and resolution of potential issues. You assist in ensuring that operations comply with both GPJ and client contractual requirements and policy governance, promoting adherence to agreements and maintaining a high level of service quality.

Requirements

Has accounting or finance background
Computer savvy.
GSuite and previous experience with JDE or Deltek or similar tools preferred
Organized: You can be working on 30+ shows at one time. Tasks can be estimating the show, issuing POs, paying invoices or reconciling it.
High functioning. At your best when working under time restrictions and with numerous personality types.
Communicate well with personnel at all levels within the organization.
Team Player. This position will have contact with numerous vendors. Must understand their role and understand how to service the client.
Flexible. Able to shift work and priorities as needed.
1-2 years of industry related experience.
Ability to understand on-site methodology and practices, as well as show and venue rules and regulations.

Nice To Haves

You are free to travel and will work irregular hours for your clients as required.

Responsibilities

Handle financial documents and compile data for analysis.
Coordinate with the finance department.
Maintain and reconcile budgets.
Assist and review stakeholders in generating actual versus estimated progress reports.
Manage resource scheduling and rate checking.
Communicate program risks to relevant parties.
Ensure operations comply with GPJ and client contractual requirements and policy governance.
Gather project/program budgets in collaboration with account teams.
Monitor & communicate performance of projects.
Monitor actual v. estimate performance on a regular cadence.
Conduct root cause analysis for variances and educate/adjust process accordingly.
Ensure Change Orders are presented & approved when scope changes.
Ensure Job Cost transfers are approved and processed.
Ensure compliance with client contract requirements.
Ensure projects set-up with accurate rate card.
Ensure correct Job Type/Step set-up for assigned resources.