Account Coordinator

RENTEX•Canton, MA

11d•Onsite

About The Position

Rentex Audio Visual & Computer Rentals is seeking a highly motivated Account Coordinator who will be responsible for assisting multiple account managers with administrative functions. The selected candidate will be required to perform daily, weekly, and monthly tasks given to them from the account managers. This position reports directly to the Director of Customer Service.

Requirements

Have a highly motivated and energetic personality with the ability to adapt and learn quickly
Strong written and verbal communication skills
Extensive knowledge of Microsoft Word & Microsoft Excel
Basic understanding and skills with Rentex’s inventory platform to solve problems
Be personable with an ability to elicit trust and enthusiasm from existing clients.
Missing Rollover Orders
Contact Customers for PO’s
Customer Equipment Return
Communicate Customer Feedback
Date/time changes and confirmation (not confirming existing dates/times but getting info that is TBD)
Delivery/Return changes and confirmation (not confirming existing del/ret but getting info that is TBD)
Ship/Return method changes and confirmation (not confirming existing del/ret but getting info that is TBD)
Tax Type changes
Secure signatures for all orders
Credit Card authorization
Credit Limit changes

Nice To Haves

4-year college degree

Responsibilities

Provide excellent customer service to external and internal clients
Maintain clear and concise communication with co-workers
Escalate unresolved issues to the appropriate internal contacts
Effectively manage a high volume of emails with professionalism
Build and maintain rapport with Account Managers and different departments across the company
Consistently improve knowledge of Rentex rental inventory through self-study, monthly team presentations, and quarterly training sessions
Communicate with all Rentex offices regarding returns, time changes, customer gear.
Maintain a safe, organized, and clean work environment to ensure safety and compliance
Comply with company policies and procedures
Perform other related duties as assigned by the Director of Customer Service
Reprioritize tasks and manage all customer expectations to meet deadlines
React to changing circumstances and handle customer objections in a professional manner
Be able to work as part of a team, and have the desire to be part of a growing company
Work with customers to resolve issues involving changes to orders, pricing, PO’s M&D and returns to ensure customer satisfaction while keeping the interests of Rentex in mind.
Secure Purchase Orders and enter into system
Coordinate large order calls
Enter received POs into Rentex’s inventory platform
Properly communicate customer responses to appropriate Rentex departments
Notify appropriate Rentex departments of issues
COI maintenance
Customer contact maintenance
New customer entry
Aging statements sent to customers
Communicate with customers with overdue payments
Communicate with customers with overdue purchase orders
Submit credit requests
Maintain a presence on LinkedIn to support Rentex information
Work with Account Managers to develop process and procedures
Assist phone reception when needed
May be asked to assist in the warehouse on prepping large orders.