Human Resources | Operational Training Manager
About The Position
The Operational Training Manager supports the Director of Training & Engagement in coordinating, developing, implementing, and delivering training programs that enhance Team Member performance, strengthen leadership capabilities, promote operational excellence, and reinforce Fontainebleau Miami Beach’s commitment to exceptional guest service. The role supports learning and development initiatives that include operational training, leadership and professional development, and the resort’s Train-the-Trainer Program. It is suited to an organized, enthusiastic, collaborative, detail-oriented person who is passionate about developing others and wants to build skills in facilitation, instructional development, training coordination, and program management. The position coordinates training activities and materials, supports departmental training and Train-the-Trainer efforts, and helps maintain accurate mandatory and compliance training records in the Learning Management System (LMS).
Requirements
- Strong verbal and written communication skills.
- Good presentation and public-speaking abilities, with a willingness to further develop facilitation skills.
- Excellent organizational and time-management skills.
Nice To Haves
- Bilingual proficiency in English and Spanish is preferred but not required.
- A bachelor's degree is preferred but not required.
- 1–2 years of experience in training, learning and development, hospitality operations, Human Resources, or a related field is preferred.
Responsibilities
- Assist the Director of Training & Engagement with planning, coordinating, and implementing resort-wide training initiatives.
- Support the facilitation of departmental training and other learning programs.
- Assist with preparing and delivering instructor-led training sessions, presentations, workshops, and group activities.
- Coordinate training schedules, classroom arrangements, invitations, attendance, and training materials.
- Support the development and updating of training presentations, participant guides, handouts, and learning resources.
- Assist with coordinating and implementing the resort’s Train-the-Trainer Program.
- Partner with Department Leaders to support consistent on-the-job training practices.
- Assist in identifying and coordinating Departmental Trainers.
- Support preparation and facilitation of Train-the-Trainer workshops and refresher sessions.
- Assist with organizing and maintaining departmental training materials, including Standard Operating Procedures (SOPs), training checklists, job aids, and operational training manuals.
- Participate in departmental training observations and provide feedback to the Director of Training & Engagement.
- Follow up with Department Leaders regarding training progress, outstanding materials, and opportunities for improvement.
- Support coordination and tracking of mandatory and compliance-related training programs.
- Assist with scheduling required training sessions and communicating completion requirements.
- Maintain accurate training records, attendance, and completion information within the Learning Management System (LMS).
- Create training sessions, enroll participants, record attendance, and close completed sessions in accordance with established procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
