Operational Training Manager - Warehouse

Uber Freight•Laredo, TX

15h•Onsite

About The Position

The Training Manager, Laredo Warehouse Operations will oversee the onboarding, training, and workforce readiness process for contractor Uber Freight warehouse team members across the Laredo operations. This role will serve as the primary bridge between HR, staffing/contractor providers, and Operations to ensure new team members are properly screened, trained, and prepared before being transitioned to operational supervisors. This role will coordinate onsite interviews and operational tours, manage the 30/60/90-day feedback cadence with contractor providers, help create and update SOPs, and train team members against standard work. The objective is to improve new hire readiness, reduce early turnover, strengthen safety and process compliance, and create a consistent handoff from onboarding into daily operations.

Requirements

High school diploma or GED equivalent
A solid understanding of warehouse safety, attendance standards, and performance expectations.
Proven ability to create SOPs, training documents, and process guides.
Strong communication skills used to collaborate effectively across Operations, HR, and external staffing providers.
Experience providing structured feedback to leadership and labor partners.
Expert organizational skills used to manage multiple training schedules and follow-up actions.

Nice To Haves

Bachelors degree preferred
Bilingual (English/Spanish) strongly preferred
Deep understanding of operational environments like 3PLs, cross-docks, manufacturing plants, or distribution centers.
Skilled at partnering with external staffing vendors and managing contractor labor pipelines.
A track record of designing training infrastructure from scratch, including onboarding schedules, skills matrices, and structured milestone feedback loops.
Comfortable navigating warehouse technology ecosystem applications (WMS, TMS, YMS).
Prior ownership of safety training coordination, equipment licensing (PIT/forklift), and audit-ready documentation.

Responsibilities

Partner with HR, Operations, and staffing/contractor providers to schedule candidates, onsite interviews, facility tours, and first-day onboarding activities.
Ensure candidates understand role expectations, trained to role specific SOP’s, physical job requirements, safety requirements, and operating environment before placement.
Build and maintain a structured “day in the life” onboarding experience that prepares new team members for the realities of the operation.
Provide documented feedback from initial interview as well as own the 30/60/90 day feedback process in conjunction with team member’s manager.
Develop, maintain, and execute role-specific training plans for warehouse associates.
Create and manage training checklists, sign-off documentation, and readiness criteria for each role.
Partner with supervisors and managers to identify recurring training gaps, quality issues, safety observations, and process failures.
Lead refresher training when process changes, customer-specific requirements, safety findings, or performance issues are identified.
Track training completion and maintain accurate documentation for audits, compliance, and operational visibility.
Partner with Operations leaders to create, update, and maintain Standard Operating Procedures and job aids.
Translate SOPs into clear training materials, checklists, and work instructions that can be consistently trained across shifts and buildings.
Ensure training materials reflect current customer requirements, safety expectations, system workflows, and site-level operating processes.
Maintain sign off’s process and develop long term cross training/skills matrix process for team members
Identify gaps between documented standard work and actual floor execution; partner with Operations to close those gaps.
Support standardization of onboarding and training content across buildings, shifts, and service lines where appropriate.
Serve as the primary feedback provider to staffing agencies and contractor providers for new team member readiness and early performance.
Coordinate and deliver structured 30/60/90-day feedback covering attendance, safety, productivity, quality, attitude, and role fit.
Partner with operational supervisors to collect feedback and identify individuals who are strong candidates for Uber Freight conversion.
Escalate recurring issues related to candidate quality, attendance, preparedness, communication, or agency responsiveness.
Support agency performance reviews and QBRs by providing onboarding, training, turnover, readiness, and performance trend insights.
Ensure each new team member is prepared and has signed off on all critical role SOP’s before being handed off to an operational supervisor.
Provide supervisors with visibility into each new team member’s training status, strengths, concerns, and readiness level.
Create a consistent transition from onboarding and training into active production work.
Reduce supervisor burden by ensuring new hires enter the operation with baseline understanding of the role, expectations, and safety standards.