Operational Support Trainer

Key Family of Companies•Fort Mill, SC

6d•Remote

About The Position

Key Benefit Administrators is currently seeking an Operational Support Trainer to join our growing team. We are excited to speak to qualified candidates about this opportunity. This position includes a comprehensive benefit package and competitive salary! Day in the Life As an Operational Support Trainer, you will be responsible for designing, delivering, and supporting operational training programs with a primary focus on claims processing and customer service. This role owns key components of new-hire onboarding, including instructor-led training (ILT), computer-based training (CBT), and structured on-the-job training (OJT), compliance training, product training, and up skill training. The trainer partners with operational leadership to ensure employees are prepared to meet productivity, quality, and compliance expectations.

Requirements

Minimum of one year's experience in operational work within healthcare is required.
Demonstrated experience in claims processing and customer service operations.
Detailed knowledge of health benefits claims processing, excess loss, customer service, Key Family account servicing, fully insured and self-funding are needed.
General knowledge of insurance is required.
Proven leadership in a remote setting is required.
Curriculum development experience, including instructor-led materials, job aids, assessments, and computer-based training (CBT) courses.
Strong written and verbal communication skills with the ability to analyze and solve problems creatively and clearly explain complex concepts in a simple manner.
Ability to take initiative, prioritize, and control processes and people in a group while partnering with Operational Management.
Proficiency in working independently, with the ability to self-study and research, especially within time constraints is a must.
Adaptable to deadlines, while being flexible in expecting others to meet and conform to a timeframe.
Proficiency with Microsoft Office applications is required.
Must have strong customer service skills, teamwork, and capability to work with many different personality styles in a positive manner.

Nice To Haves

Experience as a trainer, operational specialist, manager, and/or project management is a plus.
Proficiency with Articulate, VBA, QicLink, Learning Management Systems (LMS), and KBAS are preferred.

Responsibilities

Designing, delivering, and supporting operational training programs with a primary focus on claims processing and customer service.
Owning key components of new-hire onboarding, including instructor-led training (ILT), computer-based training (CBT), and structured on-the-job training (OJT), compliance training, product training, and up skill training.
Partnering with operational leadership to ensure employees are prepared to meet productivity, quality, and compliance expectations.
Creating training materials.
Delivering training or coaching adult learners in an operational environment.