Operational Support Associate

SIXT USA•Tucson, AZ

3d•Onsite

About The Position

As an Operational Support Associate at SIXT, you’ll be at the center of our rental operations, providing exceptional customer service, supporting fleet logistics, and driving sales performance. You’ll interact with customers face-to-face, manage vehicle readiness and movement, and ensure each rental experience is smooth, efficient, and memorable. SIXT is a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.

Requirements

Sales & Communication Skills: Persuasive, confident, and driven by performance-based incentives.
Customer Service Focus: Strong background in customer service and passionate about delivering exceptional experiences.
Organizational & Technical Skills: Ability to manage logistics, scheduling, and documentation with ease, and quickly adapt to internal systems with basic computer proficiency.
Team Collaboration: Thrive in a team-oriented environment and adjust smoothly to changing business needs.
Flexibility: Available to work a variety of shifts, including evenings, weekends, and holidays.
Licensing & Eligibility: At least 18 years old, authorized to work in the U.S., and hold a valid driver’s license with a clean record.

Responsibilities

Deliver exceptional rental experiences by guiding customers through vehicle options, protection packages, and add-ons while maximizing sales opportunities.
Support customers throughout their rental journey, ensuring satisfaction, collecting feedback, and maintaining high service standards.
Oversee fleet operations, including vehicle readiness, inventory management, coordination with service partners, and preparation for rental or disposal.
Ensure vehicle cleanliness, perform routine checks, and assist with driving and staging to maintain fleet efficiency and presentation.
Maintain accurate records of inventory, service updates, and customer interactions while collaborating across teams to support daily operations and planning.