Operational Support Lead

Optima Living • Surrey, BC

6d • Onsite

About The Position

The Operational Support Lead is a hands-on leadership role responsible for supporting the Guru Nanak Diversity Village (GNDV) community through pre-opening, operational readiness, and ongoing operations. Working closely with the Regional Operations Manager (ROM), this role acts as the primary operational support for the community, ensuring readiness for licensing, occupancy, and sustained high-quality operations.

This role is ideally suited to an LPN or experienced operations professional with Long-Term Care (LTC) experience, particularly in start-up, commissioning, and early stabilization environments.

This role is dedicated to supporting the Guru Nanak Diversity Village (GNDV) long-term care community in Surrey, British Columbia. Given the scale, cultural significance, and complexity of the project, the Operational Support Lead will be embedded in the community during key phases, acting as a critical link between community leadership, OSM support teams, and external partners.

Requirements

• Licensed Practical Nurse (LPN) or senior LTC operations experience.
• Minimum 5–7 years experience in Long-Term Care operations or clinical leadership.
• Strong knowledge of LTC regulatory, clinical, and operational standards.

Nice To Haves

• Experience with pre-opening, commissioning, or operational readiness preferred.

Responsibilities

• Provide primary operational and clinical support during pre-opening and commissioning.
• Coordinate operational readiness activities including licensing, staffing, IPC, pharmacy, and emergency preparedness.
• Support inspections, readiness reviews, and regulatory compliance activities.
• Provide embedded operational support post-opening to stabilize early operations.
• Act as a trusted resource to community leadership and ROM for operational troubleshooting.
• Collaborate with internal teams and external stakeholders (PICS) to ensure smooth operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 101-250 employees