Operational Support Specialist (Corporate Support)

KW Property Management Careers•Miami, FL

15h

About The Position

The Operational Support Specialist supports front desk operations, amenity oversight, access control, and issue resolution to help shape the resident and guest experience. The role maintains a visible leadership presence in high-traffic and common areas, with amenity operations integrated into the position rather than serving as a standalone function. This position provides front-of-house and amenity operational support across multiple properties and shifts within a designated region. Duties may vary by location and shift based on business needs. The specialist may perform front desk (non-overnight), amenity attendant, administrative assistant, and other front-facing operational functions, and may travel between KWPMC properties as operational needs require.

Requirements

Strong interpersonal, communication, and customer service skills.
Ability to remain professional and composed in high-pressure situations.
Versatility to support multiple front-of-house and amenity-related functions.
Strong situational awareness and problem-solving abilities.
Basic reporting, documentation, and administrative skills.
Ability to work collaboratively with on-site teams and leadership.
Flexible availability, including evenings, weekends, and holidays.
Ability to stand and walk for extended periods.
Ability to work indoors and outdoors.
Willingness to travel between KWPMC properties as operational needs require.

Nice To Haves

Experience in hospitality, concierge, security, property management, or other guest-facing roles.

Responsibilities

Serve as the first point of contact for residents, guests, and visitors, providing a professional, welcoming, service-oriented experience.
Manage guest inquiries, concerns, and complaints, resolving them calmly and effectively.
Provide information about property rules, amenities, and services.
Maintain a visible presence in lobbies, common areas, amenity spaces, and exterior zones.
Escalate issues appropriately while maintaining guest confidence and safety.
Support multiple properties and shifts within a designated region, performing front desk (non-overnight), amenity attendant, administrative assistant, and other front-facing operational functions.
Oversee pool, beach, fitness, and other amenity areas to ensure cleanliness, safety, and operational readiness.
Monitor amenity-related vendor performance and report concerns to management.
Ensure amenities are maintained, stocked, organized, and guest-ready.
Assist with towel service, fitness area upkeep, seating organization, and general amenity presentation.
Support special events, projects, and service enhancements at the amenity level.
Monitor and control building access in accordance with security and credentialing procedures.
Ensure compliance with Association Rules and Regulations.
Observe and immediately report safety hazards, incidents, or malfunctions.
Track guest interactions, incidents, and resolutions using company systems and logs.