Operational Support Manager

Robert Half•Miami, FL

3d•Hybrid

About The Position

Robert Half is seeking an Operational Support Manager to support in-person and remote talent solutions professionals who place candidates at client companies on a temporary or permanent basis. The role supports talent solutions operations and provides a resource for client and candidate inquiries, technology initiatives, reporting, and revenue-generating support activities. The manager leads, supervises, trains, and develops operational support team members across multiple branches and supports adherence to company compliance guidelines throughout the hiring experience. The position provides primary support to the talent solutions leadership team and coordinates operational, administrative, and development activities across offices. Work is based on a combination of in-office and remote work, with the manager coordinating the schedule according to business needs. The role is located in Miami, Florida, and the company provides technology for both remote and in-person work. Robert Half describes itself as a specialized talent solutions and business consulting firm committed to inclusion, employee development, community involvement, and responsible business practices. It offers training, career development, recognition, and potential career mobility.

Requirements

High school diploma or equivalent required.
At least 5 years of experience in an administrative position with substantial customer contact.
Previous supervisory experience.
Demonstrated ability to drive execution of operational tasks, projects, and enhancements.
Experience with hiring and training.
Ability to take initiative, work independently, and operate with limited supervision.
Ability to work with and troubleshoot technical issues in person and remotely.
Working knowledge of database entry and reporting.
Advanced knowledge of Microsoft Office and proficiency in Excel, Word, and OneNote.
Strong interpersonal and communication skills.
Experience building cross-departmental relationships.
Ability to adapt to an evolving organization.
Ability to make quick decisions and think critically.
Ethical mindset and willingness to learn new technologies.

Nice To Haves

Four or more years of college preferred.
Experience in a business development environment preferred.
Salesforce experience preferred.

Responsibilities

Provide primary support to the talent solutions leadership team.
Directly supervise operational support teams in multiple offices.
Participate in recruiting, interviewing, and hiring operational support team members.
Onboard, support, and train new operational support hires.
Ensure completion of new-hire, tenured, rollout, and initiative training programs and materials.
Write and deliver performance reviews.
Provide feedback, coaching, and guidance to support team members’ skill development and engagement.
Set clear expectations, delegate assignments, and monitor team progress.
Support adoption and use of process and technology initiatives and best practices.
Partner with District office or Learning and Development to create and deliver development programs.
Plan or support recruiting, candidate appreciation, and community service events.
Plan and facilitate aspects of branch and regional talent solutions meetings.
Share information about new and current initiatives with the operational support team.
Review and submit invoices in accordance with budget guidelines.
Manage inventory of office supplies, equipment, and postage.
Serve as a point of contact for property management, real estate, and vendors.
Assist with contract management, liaising between the contract department, branch staff, and regional management.
Work with the District team on projects and reporting.
Respond to client and candidate inquiries and support technology initiatives, reporting, and revenue-generating activities.
Support compliance with company guidelines across local operations and the hiring experience.

Benefits

Attractive compensation and benefits.
Physical, mental, and financial wellness support.
Hybrid working options.
Industry-leading training programs and tailored career development.
Investment in AI and other technology to support success.
Individual and team rewards and recognition.
Potential in-country and worldwide career mobility.
Competitive benefits package including base salary and bonus pay for talent professional positions.
Group medical, vision, and dental insurance.
Flexible spending and health savings accounts.
Life and accident insurance.
Adoption, surrogacy, and fertility assistance.
Paid parental leave of up to 6 weeks.
Short- and long-term disability insurance.
Paid time off for vacation, personal needs, and sick time; new hires earn up to 17 days of Choice Time Off per calendar year, prorated according to hours worked and years of service.
Up to 11 paid holidays per calendar year.
Company 401(k) savings and investment plan or deferred compensation plan, if eligible, with a 100% employer match on the first 3% of eligible employee contributions.
Career advancement opportunities.