Operational Support Manager

Robert Half•Miami, FL

5d•Hybrid

About The Position

Robert Half is seeking an Operational Support Manager to support in-person and remote talent solutions professionals who place candidates at client companies on a temporary or permanent basis. The role supports Talent Solutions operations and provides a resource for client and candidate inquiries, technology initiatives, reporting, and revenue-generating support activities. The manager supervises operational support teams across multiple offices, including hiring, onboarding, training, performance reviews, coaching, and team development. The role also supports compliance throughout the hiring process, adoption of processes and technology, branch and regional meetings, recruiting and community events, and coordination with district, learning and development, contract, property management, real estate, and vendor teams. The position is based in the Miami–Gables location and uses a hybrid schedule combining in-office and remote work based on business needs.

Requirements

High school diploma or equivalent required.
At least 5 years of experience in an administrative position with heavy customer contact.
Previous supervisory experience.
Proven ability to drive execution of operational tasks, projects, and enhancements.
Experience with hiring and training.
Ability to take initiative, work independently, and operate with limited supervision.
Ability to work with and troubleshoot technical issues in person and remotely.
Working knowledge of database entry and reporting.
Advanced knowledge of Microsoft Office and proficiency in Excel, Word, and OneNote required.
Strong interpersonal and communication skills.
Experience building cross-department relationships.
Ability to adapt to an evolving organization.
Collaborative approach and ethical mindset.
Interest in learning and embracing new technologies.
Critical thinking and ability to make timely decisions.

Nice To Haves

Four or more years of college preferred.
Experience in a business development environment preferred.
Salesforce experience preferred.
Appreciation for diverse perspectives and a consultative, solution-oriented work environment.

Responsibilities

Provide primary support to the talent solutions leadership team.
Directly supervise operational support teams in multiple offices.
Participate in recruiting, interviewing, and hiring operational support team members.
Onboard, support, and train new operational support hires.
Ensure completion of new-hire, tenured, rollout, and initiative training programs and materials.
Write and deliver performance reviews.
Provide feedback, coaching, and guidance to improve team skills and engagement.
Set clear expectations, delegate assignments, and monitor team progress.
Support adoption and use of process and technology initiatives and best practices.
Partner with District office or Learning and Development to create and deliver development programs.
Plan or support recruiting, candidate appreciation, and community service events.
Plan and facilitate aspects of branch and regional talent solutions meetings.
Communicate new and current initiatives to the operational support team.
Review and submit invoices in accordance with budget guidelines.
Manage inventory of office supplies, equipment, and postage.
Act as the point of contact for property management, real estate, and vendors.
Assist with contract management as a liaison among the contract department, branch staff, and regional management.
Liaise with the District team on projects and reporting.
Support client and candidate inquiries, technology initiatives, reporting, and revenue-generating activities.
Help ensure compliance with company guidelines throughout local operations and the hiring experience.

Benefits

Attractive compensation and benefits.
Physical, mental, and financial wellness support.
Hybrid working options.
Industry-leading training programs and tailored career development.
Investment in AI and other technology.
Individual and team rewards and recognition.
Potential in-country and worldwide career mobility.
Group medical, vision, and dental insurance.
Flexible spending and health savings accounts.
Life and accident insurance.
Adoption, surrogacy, and fertility assistance.
Paid parental leave of up to 6 weeks.
Short- and long-term disability.
Paid time off for vacation, personal needs, and sick time; new hires earn up to 17 days of Choice Time Off per calendar year, prorated based on hours worked and years of service.
Up to 11 paid holidays per calendar year.
Company 401(k) savings and investment plan or deferred compensation plan, if eligible.
Employer match of 100% on the first 3% of eligible employee contributions.