Operational Risk Innovation - Spring 2027 Co-op

Sun Life•Wellesley, MA

9d•$22 - $23•Hybrid

About The Position

Sun Life’s U.S. Operational Risk Center of Excellence (CoE) is seeking a motivated and innovative co-op student to help modernize Operational Risk programs using artificial intelligence, automation, data analytics, and process improvement. This role focuses on finding ways to simplify processes, improve user experiences, enhance reporting and insights, and reduce manual effort through emerging technologies, rather than supporting routine day-to-day operations. The co-op will work with leaders responsible for Third-Party Risk Management (TPRM), Operational Resilience, Business Continuity, and Crisis Management to design and implement practical solutions that improve efficiency, strengthen risk management, and increase organizational resilience. The role offers the opportunity to apply AI and automation to business challenges and contribute to strategic initiatives with enterprise-wide impact. This is a full-time Spring 2027 co-op running January 4, 2027, through June 18, 2027. It follows a hybrid model, with 1–2 days per week at Sun Life’s Wellesley, Massachusetts office during business hours. The position is categorized as a Temporary Employee.

Requirements

Currently enrolled in an undergraduate or graduate program in Computer Science, Data Analytics, Information Systems, Business Analytics, Engineering, Business Administration, Risk Management, or a related field.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to learn new technologies and concepts quickly.
Curiosity, creativity, and a passion for solving business problems.
Interest in artificial intelligence, automation, process improvement, or digital transformation.

Nice To Haves

Experience with Microsoft 365, Copilot, Power BI, Power Apps, or Power Automate.
Experience with data analysis, reporting, or dashboards.
Exposure to AI, machine learning, data science, or automation technologies.
Experience documenting processes or developing workflow solutions.
Interest in risk management, operational resilience, business continuity, or related disciplines.

Responsibilities

Identify opportunities to apply AI, automation, and digital solutions to Operational Risk processes.
Prototype and test AI-enabled tools using Microsoft Copilot and related technologies.
Research emerging technologies and assess practical use cases for Operational Risk programs.
Support knowledge assistants, search tools, and self-service solutions that improve access to information.
Help establish best practices for responsible AI use within Operational Risk programs.
Analyze processes to identify opportunities to reduce manual effort, eliminate duplication, and improve user experience.
Document current-state and future-state processes, workflows, and requirements.
Support workflow and automation solutions using Microsoft Power Automate, Power Apps, SharePoint, and Microsoft 365.
Participate in solution testing, implementation, and continuous improvement.
Develop process documentation, user guides, and training materials.
Design and develop dashboards, reports, and visualizations to improve decision-making and program oversight.
Analyze Operational Risk program data to identify trends, improvement opportunities, and operational insights.
Support automated reporting solutions that reduce manual effort and improve data quality.
Assist in preparing executive presentations and management reporting.
Support initiatives across Third-Party Risk Management, Operational Resilience, Business Continuity, Crisis Management, Disaster Recovery, and Operational Risk Governance.
Contribute to efforts to improve risk and resilience reporting, develop AI-enabled knowledge management solutions, enhance stakeholder self-service, streamline assessment and governance processes, and identify efficiency and automation opportunities.