Operational Performance Improvement (OPI) Consultant, Hybrid, Baptist Jacksonville

Baptist Health System, Inc.•Jacksonville, FL

8d•Hybrid

About The Position

Baptist Health is seeking an Operational Performance Improvement (OPI) Consultant to join the team at its downtown Jacksonville campus. The consultant partners with organizational leaders and multidisciplinary teams to identify improvement opportunities, streamline processes, and support initiatives that enhance quality, efficiency, patient care, and overall organizational performance. Using standardized, evidence-based tools and methodologies, the role supports sustainable improvements that benefit patients, team members, and organizational outcomes.

Requirements

At least 2 years of relevant experience with measurable success in process improvement, healthcare operations, quality improvement, or project management; typical experience is 2–4 years. A master's degree with similar relevant experience may be considered in lieu of the required years of experience.
Knowledge of Lean principles and basic improvement methodologies.
Experience supporting group facilitation and discussions related to improvement activities.
Proficiency in Microsoft Excel, PowerPoint, and related productivity tools, with the ability to analyze data and communicate findings.
Bachelor's degree in Healthcare Administration, Business, Engineering, Operations Management, or a related field; equivalent relevant experience may be considered.
Lean Six Sigma Green Belt certification or ability to obtain certification within 12 months of hire.

Nice To Haves

Experience in a hospital, ambulatory practice, or integrated healthcare system.
Lean Six Sigma Green Belt certification at the time of hire.
At least one documented process improvement project demonstrating measurable results.
Experience with Power BI, Visio, Minitab, or comparable tools.
Familiarity with DMAIC, PDSA, and structured change management methodologies.

Responsibilities

Serve as a collaborator, communicator, facilitator, and change agent for organizational improvement initiatives.
Partner with leaders and multidisciplinary teams to identify operational and performance improvement opportunities.
Support patient care, quality, and performance initiatives using standardized, evidence-based tools and processes.
Evaluate workflows, practice patterns, and operational processes to identify opportunities to improve efficiency and effectiveness.
Apply Lean principles and process improvement methodologies to support continuous improvement.
Analyze performance data, identify trends, and communicate findings and recommendations to stakeholders.
Provide ongoing feedback and guidance on outcome measures, action plans, and sustainability strategies.
Facilitate group discussions, improvement activities, and collaborative problem-solving sessions.
Facilitate improvement efforts to optimize processes, enhance patient experiences, and improve organizational performance.
Support implementation and sustainability of process improvements through communication, collaboration, and change management.