Operational Key Account Manager

DSV • Auburn Hills, MI

2d • Onsite

About The Position

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. The Key Account Manager will be responsible for maintaining and developing relationships with key clients to maximize revenue and profits for DSV. They will work closely with internal teams to ensure clients receive the highest level of service and support.

Requirements

• Bachelor's degree in business, logistics, or a related field
• Minimum of 5 years of experience in sales or account management in the transportation and logistics industry
• Experience working with large, complex clients
• Strong interpersonal and communication skills
• Excellent negotiation and problem-solving abilities
• Analytical mindset and ability to interpret data
• Ability to work independently and as part of a team
• Strong organizational and time-management skills
• Fluent in English (oral and written)
• Proficient in Microsoft Office and CRM software
• Familiarity with logistics-specific software (e.g. TMS, WMS)

Nice To Haves

• Master's degree in business or logistics
• Experience working with DSV's specific industry verticals (e.g. automotive, healthcare, retail)

Responsibilities

• Develop and maintain relationships with key clients in the transportation and logistics industry
• Identify opportunities for growth and expansion within the existing client base
• Collaborate with internal teams to develop customized solutions for clients
• Negotiate contracts and pricing agreements with clients
• Maintain regular communication with clients to ensure satisfaction and address any issues
• Conduct market research to stay up-to-date with industry trends and competition
• Provide regular reports and updates to management on account status and progress

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees