Key Account Manager
About The Position
Traffic Tech is a recognized industry leader and logistics partner for international brands, offering solutions for moving freight by land, sea, and air across the United States, Canada, Mexico, Europe, and China. This role, based in the Miami office, is for a Key Account Manager specializing in Air & Ocean Exports within the Operations team. It is a hands-on operational position requiring strong expertise in U.S. export processes for both air and ocean freight. The successful candidate will manage key customer accounts, directly overseeing shipment execution, acting as the main point of contact, ensuring efficient execution, proactive issue management, and consistently exceeding service expectations.
Requirements
- Minimum 5+ years of experience in freight forwarding operations
- Strong operational experience in U.S. air and ocean exports (required)
- Hands-on experience with CargoWise (required)
- Strong understanding of export documentation, AES, and regulatory requirements
- Ability to manage multiple shipments and priorities in a fast-paced environment
- Excellent problem-solving and decision-making skills
- Strong communication skills with both customers and internal teams
- High level of ownership and accountability
Nice To Haves
- Import experience is a plus
Responsibilities
- Manage day-to-day operations for key customer accounts, including both air and ocean export shipments
- Coordinate bookings, documentation, and execution from pickup through final departure
- Ensure compliance with U.S. export regulations, AES filings, and customer-specific requirements
- Act as the primary point of contact for customers, providing timely updates and solutions
- Troubleshoot operational challenges and implement corrective actions quickly
- Work closely with internal teams (warehouse, dispatch, pricing, compliance) to ensure smooth execution
- Maintain accurate and complete shipment data within CargoWise
- Monitor shipment timelines and proactively address delays or service risks
- Support process improvements and help standardize operations for assigned accounts
- Build strong relationships with customers and internal stakeholders
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
501-1,000 employees
