Key Account Manager

Sonova AG•Norfolk, VA

1d•Hybrid

About The Position

The Key Account Manager (KAM) manages and grows relationships with strategic audiology and ENT partners. This role blends business development with hearing care expertise to drive growth, improve patient outcomes, and build lasting partnerships.

Requirements

Bachelor’s degree or equivalent experience required
5+ years in hearing healthcare.
Deep understanding of audiology operations and market dynamics.
Driven, accountable, curious, and growth-minded.
Strong communication, negotiation, and presentation skills.
Executive presence; comfortable with C-suite engagement.
Proficient in Excel, PowerPoint, and Word.
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Nice To Haves

MBA a plus
Experience in consultative growth and business strategy a plus.
Experience with Phonak technology preferred.

Responsibilities

Develop tailored business plans for key accounts, aligning clinical and operational goals.
Serve as the primary contact for assigned practices and groups.
Build trusted relationships with audiologists, ENTs, and decision-makers.
Identify revenue opportunities through process improvements, KPIs, patient acquisition, and marketing.
Advise on scheduling, referrals, and family-centered care.
Conduct performance reviews and ROI analyses.
Meet or exceed revenue and growth targets.
Promote new products and initiatives to support practice success.
Negotiate agreements that balance customer satisfaction and profitability.
Deliver training 1-on-1 and to large groups.
Manage CRM records, pipeline, and forecasting.
Monitor market trends and competitor activity to refine strategy.
Report on account performance, risks, and opportunities.
Travel up to 75%.

Benefits

Medical, dental and vision coverage
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO (or sick and vacation time), floating Diversity Day, & paid holidays
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform