Operational Key Account Manager

DSV•Atlanta, GA

4d•$82,740 - $103,425•Onsite

About The Position

The Operational Key Account Manager at DSV manages and grows key accounts, serving as a primary client contact and overseeing the operational aspects of shipments. The role works closely with clients and internal teams to maintain customer satisfaction, deliver service commitments, and identify opportunities to expand business. The position covers account management, operational execution, performance reviews, and strategic account development. Responsibilities include coordinating onboarding and implementation, maintaining account procedures, monitoring service and data-quality metrics, managing client reporting and reviews, supporting rate and contract negotiations, developing account plans, and designing logistics solutions tailored to client needs. The role may oversee other account managers or support staff and requires travel as necessary. The position is based at DSV’s Atlanta, Georgia location in the Air & Sea division. It is full-time, with an expected annual base pay range of $82,740 to $103,425. DSV describes its employees as at-will employees.

Requirements

A bachelor’s degree in business, logistics, supply chain management, or a related field is preferred.
Five or more years of experience in key account management in the transportation and logistics industry is preferred.
Experience with supply chain management, transportation, warehousing, and distribution.
Strong communication and interpersonal skills.
Excellent problem-solving and decision-making skills.
Ability to work independently and as part of a team.
Strong organizational and time-management skills.
Knowledge of transportation and logistics industry trends and best practices.
Proficiency in Microsoft Office Suite and other relevant software.
Fluency in written and spoken English.

Nice To Haves

Master’s degree in business, logistics, supply chain management, or a related field.
Experience with international logistics and customs regulations.
Experience with sales and business development.
Experience with transportation management systems (TMS) and customer relationship management (CRM) software.

Responsibilities

Act as the primary contact for key accounts designated by branch and regional management.
Build relationships throughout customers’ organizations and work across DSV’s network and divisions to maintain and grow share of wallet.
Ensure rates are current, communicated to operations, and submitted for auto-rating purposes.
Provide clients with market insights to help them anticipate and navigate market challenges.
Create, maintain, and update standard operating procedures (SOPs).
Lead client onboarding and implementation.
Oversee day-to-day operational activities and identify risks, pain points, and service gaps.
Lead collaboration across internal stakeholders involved with each client.
Manage and respond to spot quote requests and identify upselling opportunities.
Ensure data-quality KPIs are met, including timeliness and billing days, and achieve and maintain an acceptable AR rating.
Monitor, analyze, and take action on customer performance against committed volumes and DSV performance against service-level agreement KPIs.
Meet client reporting requirements and conduct scheduled client business reviews, including ownership of follow-up items.
Facilitate or support contract and rate negotiations.
Identify new opportunities and structure deal teams to pursue them.
Develop account plans and act on customer satisfaction, threats, and development opportunities.
Create and deploy logistics solutions tailored to client needs, challenging conventional approaches.
Determine the necessity and feasibility of EDI and other technology solutions to support eBooking.
Analyze volumes and workflows to optimize productivity and identify client cost savings.
Manage rate optimization and yield management.
Travel as necessary.