Operational Key Account Manager

DSV•Van Buren, AR

4d•Onsite

About The Position

DSV is hiring an Operational Key Account Manager for its Air & Sea division in Van Buren Township, Michigan. The role is responsible for managing and growing key accounts, maintaining client satisfaction, and overseeing shipment operations in collaboration with clients and internal teams. The position works across DSV’s network and divisions to deliver service, develop client relationships, identify growth opportunities, and create logistics solutions suited to client needs. The role includes managing operational execution and account performance, conducting client reviews, supporting contract and rate negotiations, and developing account plans. It may oversee other account managers or support staff. The position is full-time, with an expected annual base pay range of $82,740 to $103,425. Compensation depends on job-related factors, including experience, skills, education, certifications, and geographic location. Benefits information is available through DSV’s Benefits Showcase; offerings and eligibility may vary by location and division.

Requirements

At least 5 years of experience in key account management in the transportation and logistics industry is preferred.
Experience with supply chain management, transportation, warehousing, and distribution.
Strong communication and interpersonal skills.
Excellent problem-solving and decision-making skills.
Ability to work independently and as part of a team.
Strong organizational and time-management skills.
Knowledge of transportation and logistics industry trends and best practices.
Proficiency in Microsoft Office Suite and other relevant software.
Fluent written and spoken English.
A bachelor’s degree in business, logistics, supply chain management, or a related field is preferred.

Nice To Haves

A master’s degree in business, logistics, supply chain management, or a related field.
Experience with international logistics and customs regulations.
Experience with sales and business development.
Experience with transportation management systems (TMS) and customer relationship management (CRM) software.

Responsibilities

Serve as the primary contact for key accounts designated by branch and regional management.
Build relationships throughout customers’ organizations and identify opportunities to strengthen those relationships.
Work across DSV’s network and divisions to maintain and grow each customer’s share of wallet.
Keep rates current, communicate them to Operations, and submit them to ISSC for auto-rating purposes.
Provide clients with market insights to help them anticipate and respond to market challenges.
Create, maintain, and update standard operating procedures (SOPs).
Lead client onboarding and implementation.
Travel as necessary.
Oversee day-to-day operational activities and identify risks, pain points, and service gaps.
Lead collaboration among internal stakeholders involved with each client.
Manage and respond to spot quote requests and identify upselling opportunities.
Ensure data-quality KPIs are met, including timeliness and billing days.
Achieve and maintain an acceptable accounts receivable (AR) rating.
Monitor, analyze, and act on customer performance against committed volumes.
Monitor, analyze, and act on DSV performance against service-level agreement KPIs.
Ensure client reporting requirements are met.
Conduct client business reviews on the scheduled cadence and own follow-up items.
Facilitate or support contract and rate negotiations.
Identify new opportunities and structure deal teams to pursue them.
Develop account plans and act on customer satisfaction, threats, and development opportunities.
Develop and deploy bespoke logistics solutions to meet client needs and challenge existing practices.
Determine the need and feasibility of EDI and other technology solutions to support eBooking.
Analyze volumes and workflows to optimize productivity and identify cost savings for clients.
Manage rate optimization and yield management.
May oversee the work of other account managers or support staff.