Operational Key Account Manager

DSV•Itasca, IL

4d•$83,000 - $103,000•Onsite

About The Position

As a Key Account Manager in Operations at DSV, you will manage and grow key accounts, work closely with clients to ensure their satisfaction, and oversee operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs. The role is based in Itasca, Illinois, within the Air & Sea division, and requires travel as necessary.

Requirements

At least 5 years of experience in key account management in the transportation and logistics industry is preferred.
Experience with supply chain management, transportation, warehousing, and distribution.
Strong communication and interpersonal skills.
Excellent problem-solving and decision-making skills.
Ability to work independently and as part of a team.
Strong organizational and time-management skills.
Knowledge of transportation and logistics industry trends and best practices.
Proficiency in Microsoft Office Suite and other relevant software.
Fluent English, written and spoken.

Nice To Haves

Bachelor’s degree in business, logistics, supply chain management, or a related field is preferred.
Master’s degree in business, logistics, supply chain management, or a related field.
Experience with international logistics and customs regulations.
Experience with sales and business development.
Experience with transportation management systems (TMS) and customer relationship management (CRM) software.

Responsibilities

Act as the primary contact for key accounts as defined by branch and regional management.
Build relationships across customers’ organizations and work across DSV’s network and divisions to maintain and grow share of wallet.
Ensure rates are current, communicated to Operations, and submitted to ISSC for auto-rating purposes.
Provide clients with market insights to help predict and navigate market challenges.
Create, maintain, and update SOPs; lead client onboarding and implementation.
Oversee day-to-day operational activities and identify risks, pain points, and service gaps.
Lead collaboration among internal stakeholders involved with each client.
Manage spot quote requests and identify upselling opportunities.
Ensure data-quality KPIs are met, including timeliness and billing days, and maintain an acceptable AR rating.
Monitor, analyze, and take action on customer performance against committed volumes and DSV performance against service-level agreement KPIs.
Meet client reporting requirements, conduct scheduled business reviews, and own follow-up actions.
Facilitate or support contract and rate negotiations.
Identify new opportunities and organize deal teams to execute them successfully.
Develop account plans and act on satisfaction, threats, and development opportunities.
Create and deploy logistics solutions tailored to client needs.
Assess the necessity and feasibility of EDI and other technology solutions that support eBooking.
Analyze volumes and workflows to optimize productivity and identify client cost savings.
Manage rate optimization and yield management.
Travel as necessary.