Operational Key Account Manager

DSV • Torrance, CA

4d

About The Position

The Operational Key Account Manager manages and grows key accounts in the transportation and logistics industry. The role works closely with clients to ensure satisfaction and oversees the operational aspects of their shipments, collaborating with internal teams to deliver service and meet client needs. Responsibilities span account relationship management, shipment operations, account planning, performance analysis, and reporting. The position may oversee other account managers or support staff.

Requirements

• Bachelor's degree in business, logistics, supply chain management, or a related field.
• At least 5 years of experience in key account management in the transportation and logistics industry.
• Experience with supply chain management, transportation, warehousing, and distribution.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Knowledge of transportation and logistics industry trends and best practices.
• Proficiency in Microsoft Office Suite and other relevant software.
• Fluent in English, written and spoken.

Nice To Haves

• Master's degree in business, logistics, supply chain management, or a related field.
• Experience with international logistics and customs regulations.
• Experience with sales and business development.
• Experience with transportation management systems (TMS) and customer relationship management (CRM) software.

Responsibilities

• Manage and grow key accounts in the transportation and logistics industry.
• Build and maintain strong relationships with clients.
• Collaborate with internal teams to ensure client satisfaction and meet operational goals.
• Oversee operational aspects of client shipments, including transportation, warehousing, and distribution.
• Develop and implement account strategies and plans.
• Analyze account performance and identify opportunities for improvement.
• Prepare and present reports to clients and internal teams.
• May oversee the work of other account managers or support staff.

Benefits

• Medical, prescription, dental, vision, and life insurance.
• Flexible spending accounts (FSAs) and health savings accounts (HSAs) for eligible plans.
• Short- and long-term disability coverage.
• Wellness resources and Employee Assistance Program (EAP) services.
• DSV 401(k) plan with company matching contributions of up to 5%.
• Paid time off programs and paid company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior