Operational Key Account Manager

DSV • Dublin, OH

11h • Onsite

About The Position

At DSV, we are building the world's leading logistics and transport network. Due to growth, DSV is looking to recruit an Operations Key Account Manager (OKAM) to provide critical support to the Regional and Local Customer, Data Center, and Internal Operations Team. This role is responsible for being the liaison/direct link for GCM and the customer to the wider regional operations support organization in shaping the strategic direction and delivering operational standards and harmonization through effective senior leader partnership and continuous improvement support.

Requirements

• Exceptional experience in strategy, tactics, development, and facilitation.
• Business degree required.
• Operations management background.
• Fluent in English.
• Demonstratable E2E experience across sales, strategy, consulting, and supply chain.
• Must excel at and enjoy collaborating with members of the operations team and client representatives to trouble-shoot and solve existing problems.
• Excellent verbal, written and visual/presentation communication skills.
• Proven interpersonal and leadership skills to develop strong working relationships at all levels/geographies.
• Presents well at executive level.

Nice To Haves

• International management experience preferred.
• Master’s degree preferred.
• Third-party logistics experience is preferred but not required.
• Additional language skills are highly beneficial.

Responsibilities

• Forming strategic partnerships with regional and in-country leadership teams to ensure Global Customer Management (GCM) program activities are understood, adopted, implemented and upheld.
• Collaborating with GCM Business Management, Customer Enablement and Center of Excellence (CoE) teams to align overall strategy, future growth and best approach for business growth and sustainment.
• Acting as primary regional POC for operational customer requests and providing visibility to GCM on operations performance within the region.
• Ensuring regional operations are in line with customer SLAs and program reporting approach / requirements.
• Building and sustaining long-term customer relationships.
• Supporting local, regional and global sales initiatives by partnering with the customer, GCM and local operations.
• Generating and delivering weekly, monthly, and quarterly reports on operational KPIs, tracking and analyzing performance across locations.

Benefits

• Competitive Salary Package
• Opportunity to be a part of and grow within a driven and successful company
• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Cycle Scheme
• Employee counselling, for support with physical and mental wellbeing
• Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover

What This Job Offers

• Job Type: Full-time
• Career Level: Senior