Operational Key Account Manager, Oil & Gas, Road US

DSV • Spring, TX

5d • $75,000 - $90,000 • Onsite

About The Position

The Operational Key Account Manager, Oil & Gas is responsible for managing and supporting strategic Oil & Gas customer relationships within the DSV Road US freight brokerage operation. This role ensures seamless coordination and execution of domestic transportation solutions supporting complex and time-sensitive Oil & Gas supply chain movements.

This position combines operational freight management with key account management responsibilities, acting as a central point of contact for customers, internal stakeholders, carriers, and transportation providers. The Operational Key Account Manager is responsible for overseeing day-to-day transportation execution, strengthening customer relationships, supporting strategic initiatives, driving account growth opportunities, and ensuring operational excellence across assigned accounts. The role requires strong knowledge of Oil & Gas logistics environments, urgency-driven transportation operations, and the ability to effectively manage customer relationships in a fast-paced and highly service-focused environment.

Requirements

• High School Diploma or equivalent (GED) required; Bachelor’s degree in Business, Logistics, Supply Chain Management, Transportation, or related field preferred.
• Minimum of 5 years of experience in logistics, transportation brokerage, freight operations, supply chain, or related transportation environment required.
• Minimum of 2+ years of Oil & Gas industry experience required, including direct experience supporting Oil & Gas transportation, logistics, supply chain operations, or midstream operations.
• Prior experience working for or directly supporting Oil & Gas, energy, or midstream organizations strongly preferred.
• Experience managing strategic customer relationships, operational accounts, or key accounts within a logistics or transportation environment preferred.
• Experience supporting high-volume, time-sensitive, and service-critical freight operations preferred.
• Experience utilizing transportation management systems (TMS), logistics software platforms, and customer reporting tools required.
• Strong knowledge of transportation brokerage, freight operations, customer service, and supply chain management principles.
• Understanding of Oil & Gas operational environments, transportation requirements, and urgency-driven logistics execution.
• Strong relationship management and customer-facing communication skills with the ability to build credibility and trust with stakeholders at multiple levels.
• Ability to manage multiple high-priority shipments, operational issues, and customer requests simultaneously in a fast-paced environment.
• Excellent verbal and written communication skills with the ability to professionally interact with customers, carriers, operations teams, and leadership.
• Strong analytical, organizational, and problem-solving skills with a solution-oriented mindset.
• Ability to work independently while also collaborating effectively across departments, operational teams, and service lines.
• Strong negotiation and influencing skills related to pricing, service solutions, and operational execution.
• High attention to detail with the ability to manage changing priorities and deadlines effectively.
• Proficient with Microsoft Office applications including Excel, Word, Outlook, Teams, and PowerPoint.

Nice To Haves

• Bachelor’s degree in Business, Logistics, Supply Chain Management, Transportation, or related field preferred.
• Prior experience working for or directly supporting Oil & Gas, energy, or midstream organizations strongly preferred.
• Experience managing strategic customer relationships, operational accounts, or key accounts within a logistics or transportation environment preferred.
• Experience supporting high-volume, time-sensitive, and service-critical freight operations preferred.
• Advanced Excel reporting and analytical skills preferred.
• Experience with CRM systems, customer reporting tools, or Microsoft Dynamics preferred.
• Ability to travel periodically to support customer meetings, operational reviews, and business development initiatives as needed.
• Ability to work flexible hours as required to support customer and operational needs.

Responsibilities

• Serve as the primary operational point of contact supporting strategic Oil & Gas customer accounts and related transportation activity.
• Coordinate daily domestic transportation solutions and support customer supply chain requirements across multiple transportation modes and service offerings.
• Develop and maintain strong relationships with customers, carriers, internal operations teams, and external partners through phone, email, virtual meetings, and in-person engagement.
• Manage daily shipment activity and oversee freight execution to ensure customer expectations, service requirements, and operational timelines are consistently met.
• Support the overall customer relationship by ensuring consistent communication, operational visibility, and proactive issue resolution.
• Coordinate and oversee time-sensitive Oil & Gas freight movements, including tracking, tracing, appointment coordination, and shipment issue resolution.
• Act as an escalation point for customer operational issues, service concerns, shipment delays, and transportation exceptions requiring elevated attention.
• Collaborate closely with Carrier Sales and Operations teams to secure capacity, support pricing strategies, and ensure successful shipment execution.
• Monitor shipments from pickup through final delivery, ensuring accurate and proactive communication is provided to customers and internal stakeholders.
• Review customer transportation requirements and provide operational recommendations, service solutions, and pricing support aligned with customer expectations and business objectives.
• Drive customer retention and account growth initiatives by identifying opportunities to improve operational efficiencies and strengthen strategic partnerships.
• Participate in customer meetings, Quarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), and operational review calls to discuss performance metrics, opportunities, and service improvements.
• Support customer onboarding, implementation activities, operational transitions, and ongoing account optimization initiatives.
• Utilize transportation management systems (TMS), reporting tools, and operational platforms to facilitate shipment planning, execution, tracking, and reporting.
• Maintain awareness of Oil & Gas industry trends, customer operational environments, and transportation market conditions impacting service and supply chain operations.
• Support continuous improvement initiatives focused on operational performance, customer satisfaction, service quality, and process efficiency.
• Maintain accurate customer activity, reporting, and account information within company systems and platforms.
• Perform other duties, responsibilities, and special projects as assigned by management.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED