Operational Key Account Manager - Trucking

Fracht USA • Houston, TX

1d • Onsite

About The Position

We are seeking a motivated and reliable Operational Key Account Manager - Trucking to join our domestic transportation team. This role is ideal for someone who thrives in a fast-paced environment, communicates clearly and promptly, and enjoys building strong relationships with carriers and internal teams. Successful candidates are strong negotiators, proactive problem-solvers, and positive team players.

Requirements

• Strong negotiation and communication skills
• Ability to manage multiple shipments simultaneously
• Timely email and phone response habits
• Positive attitude with a team-first mindset
• Strong organizational and time-management skills
• Ability to work under pressure and meet deadlines
• Experience in freight brokerage or domestic trucking
• Familiarity with load boards and TMS platforms
• Knowledge of common equipment types (dry van, flatbed, reefer, etc.)
• Customer service or logistics background
• Integrity: Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.
• Flexibility: Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.
• Communication: Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.
• Problem Solving: Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.
• Accountability: Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.

Nice To Haves

• Basic understanding of domestic trucking operations

Responsibilities

• Source and negotiate rates with carriers to move domestic freight efficiently
• Coordinate pickups and deliveries while ensuring on-time performance
• Respond to emails, calls, and messages in a timely and professional manner
• Maintain clear communication with customers, carriers, and internal teams
• Resolve issues such as delays, detention, and scheduling changes proactively
• Track shipments and provide real-time updates as needed
• Build and maintain strong carrier relationships
• Support team members and contribute to a collaborative work environment

Benefits

• We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed