Operational Execution Support Specialist

The Leukemia & Lymphoma Society•Remote,

2d•$44,000 - $64,000•Remote

About The Position

This role is responsible for a variety of critical internal operational and administrative support functions that serve the organization at large. The mission of Blood Cancer United is to enable patients with blood cancer to gain more than one million years of life by 2040. Employees take this mission seriously, working each day on making this bold goal a reality.

Requirements

Bachelor’s Degree preferred
2+ years of experience in a directly relatable role
Prior Blood Cancer United experience preferred
Knowledge of Blood Cancer United mission, products and services preferred
Capable of managing multiple priorities effectively
Excellent verbal and written communications skills
Strong attention to detail and highly organized
Enthusiastic, self-motivated and committed to excellence
Managing change in a matrixed organizational structure

Responsibilities

Resolving tickets and ensuring Matching Gifts (MG) are represented in all fundraising accounts.
Support Advancement and Accounting in pledge payment processing.
Process National revenue timely and accurately from territory and national lockboxes.
Manage tickets and inbound customer needs through ticketing software within agreed upon SLA.
Verify all MGs through company portals, ensuring integrity of the Blood Cancer United WPG program is maintained.
Process reports to verify that all MG and WPG funds have been accounted for in appropriate accounts.
Ensure reporting is accurate across internal Constituent Relationship Management software (CRM) and accounting software.
Partner with finance and relevant partners to handle errors and adjustments.
Execute internal operations support including, but not limited to matching gifts, refunds, adjustments, receipts, unsubscribes, reimbursements.
Address check processing errors and issues on behalf of the organization by responding to Remote Image Capture (RIC) issues and Deposit Adjustment Notices (DANs).
Respond and process chargebacks on behalf of the organization.
Track voided checks and communicate with Support Services for customer clarity.
Maintain strictest confidentiality and follow detailed workflows to maintain access to banking systems.
Maintain a strong working knowledge of assigned campaigns and functions.