Operational Support Specialist, NA

Vantage Data Centers•Ashburn, VA

2d•$95,000 - $105,000•Hybrid

About The Position

About Vantage Data Centers Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Business Operations Department As a part of the Vantage Operations team, the Business Operations department is responsible for ensuring standards for operation performance, maintaining customer leases, producing monthly customer electricity bills, generating regular reports, and supporting Operational Effectiveness. The Business Operations department also works closely with all Vantage departments to ensure customer success from the construction process through daily operations and delivery activities. Position Overview Vantage is looking for an ambitious, detail-oriented, hands-on Operational Support Specialist to oversee and streamline operational processes for CMMS tracking. You will help develop new workflows and processes for CMMS tracking and provide ongoing support to local Site Operations teams. This role will be based in: Ashburn, VA and is in alignment with our flexible work policy. (3 days on site required, 2 days flexible).

Requirements

Bachelor's degree or equivalent experience in Data Center Engineering Operations
3+ years of experience in CMMS management and support or a similar role.
Candidates with French and English language skills are encouraged to apply.
Ability to work independently and manage multiple priorities.
Strong attention to detail and organizational skills.
Willingness to learn and adapt to new technologies and processes.

Nice To Haves

Certification in ServiceNow administration or a related area.
Experience in the critical facilities or operations industry.
Knowledge of ITIL or similar frameworks.

Responsibilities

Develop and coordinate user workflows on our ESM (Enterprise Service Management) platform.
Support day-to-day CMMS tool operations.
Participate in developing training for users.
Identify areas for process improvement within the ESM platform and propose solutions.
Collaborate with cross-functional teams to streamline workflows and enhance system usability.
Respond to user inquiries and provide technical support via email, phone, or in-person.
Supporting new site onboarding in ESM platform.
Administer user accounts, permissions, and access controls within the ESM platform.
Monitor system performance and troubleshoot any issues that arise.
Develop and update training materials, including video tutorials and step-by-step guides.
Manage data migration tasks when integrating with other systems or upgrading the ESM.
Analyze ESM data to identify key metrics and performance indicators.
Gather feedback from users and identify areas for CMMS process enhancements.
Document and map out current workflows and propose improvements.