Operational Excellence Specialist

Intelcom•Mississauga, ON

2d•CA$68,250 - CA$85,313•Hybrid

About The Position

Intelcom | Dragonfly is Canada’s leader in last-mile logistics, with over 100 sorting stations and operations across three continents. Our vision is to deliver fast, accurate, and reliable service powered by cutting-edge technology. This is a strategic role at the heart of logistics, focused on continuous improvement, operational quality, process compliance, and implementation project support.

Requirements

University degree in Operations, Industrial Engineering, Educational Sciences, Educational Technology or a related field.
3-10 years of experience in operations; experience in the logistics sector is highly desirable.
Background in operational excellence or performance improvement roles is an asset.
Lean Six Sigma certification is an asset (Green Belt level preferred).
Familiarity with AutoCAD is advantageous.
Advanced proficiency in Excel, with strong analytical and reporting skills.
Detail-oriented and data-driven, with a proven ability to hold stakeholders accountable.
Strong relationship-building skills and the ability to influence without direct authority.
Valid driver’s license and ability to travel between stations within the assigned region up to 75%.

Responsibilities

Help identify operational inefficiencies and improvement opportunities with operational teams.
Perform root cause analysis on recurring issues.
Organize and facilitate Kaizen exercises at stations to optimize processes and help foster team engagement.
Work closely with the control tower to act quickly on-site when issues arise.
Evaluate opportunities to enhance speed to market and overall operational efficiency.
Monitor and reinforce adherence to Standard Operating Procedures (SOPs) across stations.
Accompany operational leaders on how to lead quality reviews and operational audits (sorting, staging, loadout, etc.).
Identify gaps in execution and drive corrective actions.
Support the deployment and adherence to Intelcom’s Quality Management System (QMS).
Support major deployments by validating process readiness, identifying operational risks, and confirming that new workflows are practical for station execution.
Provide process feedback during rollout and escalate improvement opportunities to central teams.
Track early performance results after implementation and identify corrective actions where expected benefits are not materializing.
Close the loop with Engineering, Product, Health & Safety, and Loss Prevention on process gaps, risks, and field learnings.