Operational Banker

Peoples Bank • Lexington, KY

1d • Onsite

About The Position

The position provides excellent service to customers in accordance with Peoples Bank policies. Will open deposit accounts, handle CSR transactions, sell/cross sell and refer bank products and services, generate and execute consumer loans, and resolves customer service issues. This is a sales and service role and is a vital role in helping the branch obtain goals, while providing industry leading customer service in branch locations. This position will also refer customers to the appropriate source or channel to address their need(s). Will be responsible for the day-to-day operational duties of the assigned branch(es). These duties include scheduling, coaching, training and overseeing operational standards of assigned branch(es). Will be responsible for ensuring branch(es) meets expectations for branch audit.

Requirements

• High School Diploma or GED
• 1+ years of related work experience in customer service.
• Must be able to pass background and credit standards to hold NMLS credentials.
• Ability to work in a fast paced environment with a high degree of accuracy and close attention to detail.
• Proficient in basic computer operations and standard applications, with the ability to quickly learn and navigate job-specific software to perform daily tasks with accuracy and efficiency.
• Proficient knowledge of Windows and Microsoft Office software (Word and Excel).
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Proven Team Player.
• Daily reliable transportation.
• Trustworthy and confidential behavior is essential in this role.

Responsibilities

• Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Develop and retain the customer base, greet by/use name, have knowledge of account ownership, and be responsive and timely with correspondence and problem resolution.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Maintain balancing and error record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors.
• Complete client transactions without errors/outages.
• Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, and examines checks for endorsement and negotiability.
• Will be responsible for processing complex multi-step teller transactions.
• Must have the ability to research and offer solutions to resolve customer issues by using knowledge of the organization to identify helpful resources. Will provide follow up to customer on resolution.
• Acquires, uses, and maintains consumer lending product knowledge and abilities to generate and execute consumer loans, lines and deposit products.
• Must be self-motivated and assertive with an ability to perform well in a sales environment and interact well with customers and team members in a professional manner.
• Must possess an ability to turn service encounters into dialogue-based meetings where other needs can be uncovered.
• Initiate conversations to uncover customer needs to be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers.
• Make calls via phone or zoom to clients and/or prospects on a weekly basis to meet calling goals of the branch while recording those calls in Salesforce.
• Will be responsible for ensuring products and services are the best fit for the client.
• Consistently meeting or exceed sales referral goals as set by management. Maintain a well-developed working knowledge of the complete line of products and services offered.
• Consistently completes required training for all bank and branch policies and procedures within the requested timeframe of completion.
• Responsible for interpreting documents such as safety rules, account documents, operating and maintenance instructions, consumer loan documents and procedure manuals. Ability to speak effectively before groups of customers or employees of organization.
• Define and offer solutions to resolve problems. Uses knowledge of the organization to identify helpful resources.
• Follow operational standards regarding security, risk management, and compliance.
• Ability to interpret data to evaluate for acceptable lending ratios and product and service opportunities.
• Coaching associates to be better as defined by Peoples coaching standards.
• Manage day-to-day duties for the branch teller line, which may include scheduling of tellers, coaching, developing, training and overseeing of operational standards.
• Responsible for ensuring branch meets expectations for the branch audit. Will work in conjunction with Branch Manager for operational excellence pertaining to overall audit score/performance.
• Must be able to meet scheduled working hours as designated by manager to ensure effective functionality of the branch to meet client needs.
• Responsible for meeting Retail Branch Standards which includes dress code.
• Will perform special projects as assigned.

Benefits

• 401(k) retirement plan with an employer match
• employee stock purchase plan
• various education assistance programs such as student loan and tuition paydown/reimbursement
• paid vacation and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED