Operational Account Management

HP • Alpharetta, GA

3d

About The Position

This role manages operational business relationships with mid-sized to large accounts, optimizes strategies, and serves as a point of contact for customers and partners regarding operational issues. It supports project and account teams in designing customer solutions and improving operational processes, participates in contract negotiations, identifies risks and challenges, and works to improve customer satisfaction and business outcomes. The role also gathers customer feedback, maintains records of customer interactions and operational processes, and prepares reports and presentations for senior management and stakeholders.

The position impacts multiple teams and may act as a team or project leader, providing direction to team activities and facilitating information validation and team decision-making. It responds to moderately complex issues within established guidelines. The role is listed under Sales Operations, is full-time, and involves 25% travel. The listed annual pay range is $73,800 to $113,650 USD, with additional opportunities for bonus and/or equity for U.S. candidates. HP notes that the description is not exhaustive and that duties may change or additional functions may be assigned.

Requirements

• Four-year or graduate degree in Sales, Marketing, Business Administration, or another related discipline, or commensurate work experience or demonstrated competence.
• At least 4 years of work experience, preferably in account management, business development, supply chain, customer service, or a related field; alternatively, an advanced degree with at least 3 years of work experience.
• Effective communication.
• Results orientation.
• Learning agility.
• Digital fluency.
• Customer centricity.

Nice To Haves

• Certified Sales Operations Professional (CSOP) certification.

Responsibilities

• Manage operational business relationships with mid-sized to large accounts and support project and account teams in designing customer solutions and optimizing operational processes.
• Analyze account financials and develop strategies to maximize profitability and return on investment for the organization and customers.
• Serve as a point of contact for customers and partners regarding operational issues, concerns, and escalations.
• Identify process gaps, advocate for process improvements, and implement changes to improve operational efficiency and customer satisfaction.
• Prepare presentations and reports for senior management and key stakeholders on strategic account status, financial performance, and operational excellence initiatives.
• Participate in contract and agreement negotiations with key customers or partners to ensure terms align with organizational objectives.
• Develop ways to gather, analyze, and act on customer feedback to improve satisfaction and loyalty.
• Maintain detailed records, documentation, and reports concerning customer interactions, operational processes, and project progress in compliance with relevant regulations and standards.
• Identify and manage risks associated with customer accounts and operational processes to support business continuity.
• Stay current with industry trends and technological advancements.
• Guide junior team members in navigating day-to-day challenges.
• Provide direction to team activities and facilitate information validation and team decision-making when acting as a team or project leader.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long-term and short-term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time-off policies, including 4–12 weeks of fully paid parental leave based on tenure, 11 paid holidays, and additional flexible paid vacation and sick leave
• Additional opportunities for pay in the form of bonus and/or equity for U.S. candidates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level