Operation Specialist

Family Tree Private Care•Austin, TX

About The Position

Organizes, sorts and maintains documentation in client files in a timely manner. Provides clerical support which may include preparation of admission and/or orientation packets, and/or making copies of documents for clinical team to utilize in a residence. Assists with communication which may include: phone systems, memos, answering incoming calls, documents, and disseminates appropriate messages. May include forwarding calls to the appropriate clinical coordinator who may be in the community. Provides data entry support to clinical services which my include : uploading client record information after clinical review, uploading new hire checklists after signed by DON, and uploading clinical faxes to the client record. Performs clerical tasks of faxing POPOC, verbal orders, and 60-day summaries for Physician signatures. This tasks includes follow-up calls to confirm receipt of fax. Assists with running reports daily and follow up with physicians to obtain signatures in a timely manner. Assists clinical with searching for incident reports weekly, printing and providing them to Director of Clinical Services for further follow up. Participates in new Care Provider training orientation as needed. Demonstrates thorough understanding of company business model and philosophy and be able to articulate such knowledge effectively and convincingly. Assists with process of physician credentialing verification. Assists clinical services with the delivery and pickup of supplies and forms as needed from the clients residence. Assists other departments as needed with friendly, positive team-oriented attitude. Monitors and reviews the task checklist to ensure Care Providers are completing documentation in a timely manner.

Requirements

Minimum 2 years of experience in office coordination or management
HR experience is a plus.
Strong candidates have experience working in the home care industry (or related industry –hospice, home health, hospital, etc.)
Ability to drive when required per company policy
Fluent in basic Microsoft Office functions (Word, Excel, PowerPoint).
Able to organize and maintain electronic client records.
Strong interpersonal skills with clients, care providers, and team members.
Problem-solving and decision-making skills.
Excellent written and oral communication skills.
Able to manage time well and work efficiently.
Strong attention to detail and organizational skills.
Works independently.
Flexible, humble, and team-oriented.
Compassionate and empathetic.

Responsibilities

Organizes, sorts and maintains documentation in client files in a timely manner.
Provide clerical support which may include preparation of admission and/or orientation packets, and/or making copies of documents for clinical team to utilize in a residence.
Assist with communication which may include: phone systems, memos, answering incoming calls, documents, and disseminates appropriate messages.
Provides data entry support to clinical services which my include : uploading client record information after clinical review, uploading new hire checklists after signed by DON, and uploading clinical faxes to the client record.
Performing clerical tasks of faxing POPOC, verbal orders, and 60-day summaries for Physician signatures.
Follow-up calls to confirm receipt of fax.
Assist with running reports daily and follow up with physicians to obtain signatures in a timely manner.
Assist clinical with searching for incident reports weekly, printing and providing them to Director of Clinical Services for further follow up.
Participate in new Care Provider training orientation as needed.
Demonstrate thorough understanding of company business model and philosophy and be able to articulate such knowledge effectively and convincingly.
Assist with process of physician credentialing verification.
Assist clinical services with the delivery and pickup of supplies and forms as needed from the clients residence.
Assist other departments as needed with friendly, positive team-oriented attitude.
Monitor and review the task checklist to ensure Care Providers are completing documentation in a timely manner.