Operation Specialist (H)

JAS Worldwide•Minneapolis, MN

1d•$26 - $31•Onsite

About The Position

The role of the operations specialist is to process and handle air/ocean import and export shipments for our customers, ensuring the highest quality standards while providing service solutions that meet or exceed our customers’ requirements. An operations specialist may also oversee the Customs House Brokerage (CHB) process and ensure compliance with laws and regulations, as well as JAS Forwarding operating procedures. This position may be responsible for the completion of all custom house broker transactions and other government agency regulations in a timely manner.

Requirements

Excellent organizational skills
Excellent communication skill
Must have experience handling import & export shipments using both air and ocean products
Flexibility
Strong computer skills including Microsoft Office suite a plus
Detail oriented, able to multitask and meet deadlines
Able to work in a team and independently
Minimum 5 years’ experience handling imports and exports (via ocean/air product) or a combination of education and expertise required
Experience and knowledge regarding import, compliance, rules and regulations preferred
Experience handling accruals and billing of services provided to customers
Good working knowledge of Incoterms required

Nice To Haves

Knowledge of Importer Security Filing (ISF) preferred
Knowledge of CargoWise (C1) preferred

Responsibilities

Prepare, review and process appropriate documents (i.e. customers classification, commercials invoices, etc.) ensuring files contain all necessary copies, are accurate and in the proper sequence
Receive and track customer bookings/shipments, update client of shipment status/delays, dispatch for delivery, collect proof of delivery (POD), cost and invoice all files
Comply with all company business process guidelines
Bill/Invoice each file to the respective customers paying close attention to payment terms for the responsible party
Resolve and reconcile incorrect payables by working with vendors and overseas offices
Assist sales, department manager(s) and colleagues in compiling quotes
Provide accurate job costing forecast ensuring all payables, receivables and accruals are set and properly managed per company rules and guidelines
Provide responsive customer service
Dispatch freight for delivery, maintain communication with trucker throughout delivery
Ability to recognize any changes in customers shipping down trends and report to Management
Ability to be cross trained and act as a back-up for any member of the team if necessary
To report on customer performance and identify any change in support
Promote compliance across the department/section
Ability to work through problems, but also recognize issues that may need to be communicated/escalated to management
Ensure all timely correspondence to customers
Other duties as requested