Deposit Operation Specialist

Credit Human•San Antonio, TX

1d•Onsite

About The Position

The Deposit Operations Specialist supports enterprise-wide back‑office functions by ensuring accurate processing, maintenance, and servicing of deposit accounts. The role handles multi‑channel requests (online banking, account opening, ServiceNow, Bill Pay, P2P, Cashback+, overdraft reinstatement), maintains precise records, supports new accounts, and resolves Tier II/III issues. It requires strong communication, adherence to procedures, and expertise in systems like Symitar, Synapsys, Synergy, and related platforms. If you have a passion for operational excellence, a sharp eye for detail, and confidence navigating complex systems you should apply right away!

Requirements

Minimum 1-year experience with a financial institution
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Adobe Acrobat Pro
High School Diploma or Equivalent
Attention to detail and accuracy
Strong communications skills (verbal & written)
Ability to work independently
Possess time management skills
Ability to multi-task
Self-motivated
Strong listening and organizational skills
Possess service-oriented mindset/excellent customer service skills
Possess ability to open and receptive to feedback
Ability to work with diverse groups of people, both internal and external, and build a positive working relationship
Computer Skills to include MS Outlook, Word, Excel
Ability to use mathematical calculations (multiplication, division, percentage)
Reliable
Knowledge of credit union compliance, policies and procedures

Nice To Haves

Minimum 1-year experience with back-office operations
Experience with Symitar, Meridian Link, Lumin, Payveris, Temenos, Synapsys, ChexSystem, Harland Clarke, Microsoft Word, Excel and Outlook
Bilingual

Responsibilities

Work across multiple systems to process deposit functions accurately while following clear procedures and quality standards.
Support smooth operations by tracking, monitoring, and completing support requests with strong attention to turnaround times.
Deliver excellent service to internal and external members through phone, email, web messaging, and other channels.
Collaborate closely with peers to stay organized, communicate effectively, and escalate issues when needed.
Help strengthen the team by providing training to new or current staff as directed by leadership.
Grow your expertise through required compliance training and ongoing development in role‑specific processes and systems.