Deposit Operation Analyst I

Washington State Employees Credit Union•Olympia, WA

3d•Hybrid

About The Position

Deposit Operations Analyst I is part of WSECU’s Deposit Operations team, focused on ensuring the accurate and timely execution of critical back-office functions that support consumer and business deposit services for our members. In this role, you will process a variety of operational tasks while supporting members and internal teams through phone, chat, and email. You’ll respond to operational and technical inquiries, resolve account-related issues, and take swift, decisive action during complex or sensitive situations to restore services and deliver a positive member experience. Our Deposit Operations Analysts perform key functions including Courtesy Pay and Negative Shares handling, mail processing, legal and research requests, records retention, and support of our core processing system, Symitar. You’ll collaborate across teams, strengthen your problem-solving skills, and contribute to continuous improvement efforts that enhance operational efficiency. In this role, you will support the WSECU Brand Promise while upholding Operating Standards and Code of Conduct, ensuring compliance with regulatory requirements including the Bank Secrecy Act, and fostering a culture of integrity, accountability, and service excellence.

Requirements

One (1) year experience in a financial institution
One (1) year experience in customer service, data and/or transaction analysis
Computer experience including proficiency in Microsoft Outlook, Excel and Word
Effective oral and written communication skills
Ability to analyze information and form recommendations
Reliable, high-speed home internet connection
Private, confidential workspace, away from distractions and other people
Suitable desk/surface and desk chair

Nice To Haves

Obtained AAP Certification
Proficient use of Symitar, Application Extender and Federal Reserve
Experience with processing ACH
Experience working with legal requests
Communication and Customer Service training

Responsibilities

Delivers service and support to co-workers, members, vendors, and external parties through phone, email, chat, and SharePoint, using effective communication and active listening to resolve issues
Provides guidance and support to leaders, staff, and business lines by resolving complex account issues and serving as a resource for deposit operations functions, including cross-trained department support
Ensures accuracy, compliance, and sound judgment in all work by meeting timelines, adhering to regulations, and maintaining record retention requirements
Performs and supports department operations by completing assigned functions and maintenance tasks, including Courtesy Pay and Negative Shares, GL reconciling, incoming and returned mail, legal requests, garnishments and levies, research requests, and operational support
Manages high call volume while assisting members and internal teams and maintaining consistent availability
Builds and maintains working relationships with co-workers while supporting departmental and organizational changes
Maintains confidentiality of sensitive information
Participates in team meetings and business line groups
Provides technical support for platforms including Application Extender, Ascensus, Department of Revenue systems, FIS, PASS, Remit, and Symitar
Serves as backup to Analyst II

Benefits

Medical, Dental, Vision, and Life Insurance with Premiums paid by WSECU
Full-Time Regular employees accrue general leave and sick leave, on a monthly basis
Part-Time employees accrue general leave, on a monthly basis
11 Paid Holidays
Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees
Employer paid Long Term Care plan for Part-Time employees
401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
Paid Volunteer Leave
Tuition Assistance
Employee Assistance Program & Employee Discounts