Operation Analyst
About The Position
Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America is known for its commitment to innovation, high-quality standards, and exceptional customer service, aiming to provide sustainable and reliable energy solutions to meet the growing demand for clean power. We are seeking a detail-oriented and proactive Logistics Analyst to support daily outbound logistics operations, inventory warehouse transfers, and freight invoice management. This role is critical in ensuring on-time deliveries, maintaining accurate shipment documentation, coordinating with cross-functional teams, and resolving transportation issues efficiently. The ideal candidate will possess strong analytical skills, excellent communication abilities, and experience working with transportation carriers, warehouse operations.
Requirements
- 2+ years of experience in logistics, transportation, supply chain, or warehouse coordination.
- Experience working with trucking carriers, 3PL warehouses, and freight operations.
- Proficiency in Microsoft Excel and experience with data tracking tools such as Airtable is a plus
- Experience with international shipping documentation and cross-border logistics is a plus.
- Strong organizational skills with excellent attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication and problem-solving skills.
Nice To Haves
- Knowledge of transportation management and freight claims processes.
- Understanding of shipping documents including BOL, POD, and CIPL.
- Ability to work cross-functionally with Sales, Trade Compliance, Warehouse, and Finance teams.
- Customer-focused mindset with strong follow-up skills.
Responsibilities
- Manage and oversee all outbound shipments to ensure timely and accurate deliveries.
- Send daily shipment notification emails to customers, including tracking numbers, estimated delivery dates, and Bills of Lading (BOLs).
- Monitor shipment tracking proactively and ensure all deliveries arrive on time.
- Obtain Proof of Delivery (POD) documents from trucking carriers within 48 hours of delivery completion and upload to Airtable for tracking, reporting, and audit purposes.
- Investigate and resolve transportation issues including: Lost shipments, Missing items, Delivery delays, Tracking discrepancies, Delivery failures within 48 hours of identification.
- Coordinate with carriers to manage: Damage claims, Address corrections, Delivery rescheduling, Return-to-sender cases.
- Communicate directly with customers regarding delivery status, shipment issues, pickup confirmations, and corrective actions.
- Create Commercial Invoices and Packing Lists (CIPL) for international shipments.
- Collaborate with Trade Compliance teams and trucking carriers to ensure timely cross-border shipment clearance.
- Coordinate with Sales, SAP team, and customers regarding sales order requests and shipment execution.
- Receive and process requests related to inventory warehouse transfers from outbound and inventory teams.
- Coordinate with 3PL warehouses to schedule and execute inventory transfers efficiently.
- Monitor transfer status and ensure timely completion and system updates.
- Review and reconcile monthly domestic trucking carrier freight charge reports by the 15th of each month.
- Submit vendor freight and warehouse invoices through Airtable for Accounts Payable processing.
- Maintain accurate freight cost records and support invoice discrepancy resolution.
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What This Job Offers
Career Level
Mid Level
