Operation Specialist in Dade City!

Waste Pro USA•New Port Richey, FL

About The Position

The Operation Specialist oversees, coordinates, supervises, plans, administers, trains, and provides logistical support for one or more facilities. The role focuses on the safe and successful collection, transportation, and disposal of residential and commercial solid waste and recyclables, while driving continuous improvement in operations, customer service, and employee performance. The position builds relationships with internal and external clients and maintains service commitments. It develops a high-performing team, determines staffing levels to meet seasonal demands, monitors metrics, and works with divisional and district leadership to achieve objectives. The role also provides reporting, training, coaching, and discipline, and escalates issues to the leadership team as needed. The normal work setting includes offices, field locations, and maintenance facilities. The job requires responding to critical incidents at any time of day or night and meeting the listed physical and environmental requirements, with reasonable accommodations available where applicable.

Requirements

Associate's degree or equivalent experience, with at least 3 years in transportation, construction, and/or waste services.
At least 5 years of diverse management experience.
Solid project management and resource-planning capabilities.
Ability to lead, direct, and delegate.
Experience and ability to motivate, coach, and counsel employees.
Ability to work under pressure, manage multiple projects, and meet deadlines.
Proficiency with computer software such as Microsoft Office and Outlook to record, analyze, report, and share information.
Basic math skills and fluency in speaking, reading, writing, and understanding English.
Specialized understanding of DOT and OSHA regulations and requirements.
Experience analyzing processes, summarizing findings, and making recommendations to managers.
Excellent organizational and time-management skills.
Strong interpersonal, analytical, written, and verbal communication skills.
Seasoned understanding of waste industry concepts, practices, and procedures.
Demonstrated ability to build rapport with challenging clients.
Experience preparing and managing budgets and resolving employee relations issues.
Ability to manage complex, dynamic situations and prioritize strategic and tactical needs with urgency.
Valid driver's license.
Ability to use motor coordination and finger dexterity, including keyboarding, machine operation, and driving, for most of the work day.
Ability to exert physical effort and occasionally lift or move objects weighing 40 pounds or more.
Ability to work with occupational risks, including cuts, bruises, and exposure to machinery or heavy equipment.
Ability to work in environments with dirt, odors, noise, and weather extremes or similar elements on a regular basis.

Nice To Haves

CDL license preferred.

Responsibilities

Oversee daily transportation, hauling, and support operations, ensuring customer service and the safe, uncontaminated hauling of refuse.
Manage operating metrics and improve operational processes, procedures, and customer service performance.
Participate in developing divisional and district operating budgets and monitor performance against them.
Investigate incidents and injuries, determine root causes, and coordinate follow-up training, discipline, retraining, and reporting.
Participate in operations department reviews, including employee selection, coaching, discipline, performance evaluations, and training.
Provide input on termination, compensation, bonus eligibility, and promotion decisions.
Develop short- and long-term goals and action plans with division and district managers, the facility manager, and the RVP.
Participate in P&L reviews and support appropriate resource allocation, equipment utilization and maintenance, and control of labor and material costs.
Build relationships with local city, municipal, and county agencies, municipal officials, and community groups to support customer satisfaction and business partnerships.
Work with functional groups to resolve employee relations issues, build rapport, and promote team spirit.
Assist with developing, implementing, and coordinating divisional and district safety programs; monitor processes and expenses to reduce risk and achieve performance goals.
Conduct monthly or bi-monthly route observations to assess customer service and compliance with federal, state, and local regulations and contracts.
Monitor routing information to support efficient use of vehicles, equipment, and personnel, and close daily routes.
Monitor compliance with DOT and OSHA requirements.
Coordinate with HR and Safety to develop and implement technical and non-technical training.
Oversee operational safety training and mentor field operational supervisors in safety processes.
Respond to critical incidents at any time of day or night.
Assess daily and seasonal work demand to determine staffing levels and task execution.
Attend assigned corporation-sponsored training, keep up to date on relevant Waste Pro USA technology, and perform other duties assigned by the supervisor.