Operation Services Concierge

JSX • Dallas, TX

4d • Onsite

About The Position

As an Operation Service Concierge at JSX, you will play a hands-on role in delivering safe, efficient, and on-time aircraft ground operations that directly shape the customer airport experience. You will support aircraft handling, ramp safety, and operational readiness in a fast-paced environment where attention to detail and teamwork are essential.

At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

As an Operation Service Concierge, you are at the heart of the airport experience—playing a vital role in ensuring aircrafts are handled with care, precision, and a focus on safety. From guiding aircraft into the gate to loading baggage and supporting international procedures, your attention to detail helps create a seamless, on-time operation. You’ll also play a key part in maintaining aircraft cleanliness, servicing lavatories, restocking essential items, and jumping in wherever needed to keep things running smoothly.

Requirements

• High school diploma/GED
• Ability to occasionally lift 75+ pounds
• Ability to drive and operate ground equipment i.e. LEKTRO/aircraft tug, belt loaders, baggage carts, etc.
• Ability to perform intermittent physical activity including bending, reaching, and prolonged periods of standing.
• Available to work flexible shifts including early mornings, late nights, holidays, and weekends.
• Participation in initial and random drug and alcohol screenings in accordance with the DOT and FAA guidelines.
• Current and valid Driver’s license required.

Nice To Haves

• 2+ years of ramp experience

Responsibilities

• Marshal aircraft and wing walk with confidence and vigilance to ensure safe ground movement.
• Position and reposition aircraft to maximize operational efficiency and ramp utilization.
• Handle baggage and freight with care, ensuring timely loading, unloading, sorting, and delivery, always prioritizing our Customers’ needs.
• Support international operations by ensuring all Customs protocols are properly followed and documented.
• Contribute to ramp safety with routine FOD (Foreign Object Debris) walks, keeping our work environment clean and hazard-free.
• Pitch in wherever needed – cleaning aircraft, restocking supplies, and assisting with Customer experience touchpoints.
• May perform other responsibilities as assigned.
• Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).

Benefits

• Free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.
• 401(k) match: 50% of your first 8%

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED