Guest Services Representative (Concierge)

Medical University of South Carolina • Orangeburg, SC

4d • Onsite

About The Position

The Guest Services Representative reports to the Patient Experience Manager. Under general supervision, the Guest Services Representative covers the Emergency Department. The Guest Services Representative will escort patients to the proper room location within the Emergency Department. In addition, this role provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members throughout the Emergency Department. In order to achieve optimal satisfaction for all customers, this position ensures patient comfort and facilitates transportation for patients that meets necessary requirements, access to Chaplin services and community social services for patients, family members and visitors. The Guest Services Representative also functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the Emergency Department. The Guest Services Representative maintains confidentiality of patients in the Emergency Department. Performs other related job duties as assigned. This role requires the ability to work 12-hour shifts, work weekends and staggered shifts.

Requirements

• High School Degree or Equivalent
• Associate degree and one year directly related customer service work experience
• Must be able to read, write and follow verbal instructions.
• 0-6 months and two years directly related customer service work experience
• Computer experience required.
• Ability to perform job functions while standing. (Continuous)
• Ability to perform job functions while sitting. (Continuous)
• Ability to perform job functions while walking. (Continuous)
• Ability to work indoors. (Continuous)
• Ability to perform gross motor activities with fingers and hands. (Continuous)
• Ability to perform firm grasping with fingers and hands. (Continuous)
• Ability to perform fine manipulation with fingers and hands. (Continuous)
• Ability to reach in all directions. (Continuous)
• Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous)
• Ability to fully use both legs. (Continuous)
• Ability to use lower extremities for balance and coordination. (Frequent)
• Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous)
• Ability to see and recognize objects close at hand or at a distance. (Continuous)
• Ability to match or discriminate between colors. (Continuous)
• Ability to determine distance/relationship between objects; depth perception. (Continuous)
• Good peripheral vision capabilities. (Continuous)
• Ability to maintain hearing acuity, with correction. (Continuous)
• Ability to perform gross motor functions with frequent fine motor movements. (Continuous)
• Ability to deal effectively with stressful situations. (Continuous)
• Ability to work in a latex safe environment. (Continuous)
• Ability to maintain tactile sensory functions. (Continuous)
• Ability to be qualified physically for respirator use, initially and as required. (Continuous)

Nice To Haves

• Ability to climb stairs. (Infrequent)
• Ability to work outside in temperature extremes. (Infrequent)
• Ability to work from elevated areas. (Frequent)
• Ability to work in confined/cramped spaces. (Frequent)
• Ability to perform job functions from kneeling positions. (Infrequent)
• Ability to bend at the waist. (Continuous)
• Ability to twist at the waist. (Frequent)
• Ability to squat and perform job functions. (Frequent)
• Ability to perform "pinching" operations. (Frequent)
• Ability to reach overhead. (Frequent)
• Ability to lift and carry 50 lbs. unassisted. (Infrequent)
• Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. (Infrequent)
• Ability to lift from 36" to overhead 25 lbs. (Infrequent)
• Ability to exert up to 50 lbs. of force. (Frequent)
• Ability to work rotating shifts. (Frequent)
• Ability to work overtime as required. (Frequent)
• Ability to maintain good olfactory sensory function. (Continuous) (Selected Positions)

Responsibilities

• Escort patients to the proper room location within the Emergency Department.
• Provide a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members throughout the Emergency Department.
• Ensure patient comfort.
• Facilitate transportation for patients that meets necessary requirements.
• Facilitate access to Chaplin services and community social services for patients, family members and visitors.
• Function as the liaison between the patients, family members, visitors, guests and the clinical team members within the Emergency Department.
• Maintain confidentiality of patients in the Emergency Department.
• Perform other related job duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED