Welcome Services Concierge
About The Position
The Welcome Services Concierge is responsible for managing the first and last impressions of the facility. This role involves proactively approaching, greeting, and acknowledging all individuals in a friendly and professional manner, providing quick and responsive guest service. The concierge will answer telephones, make calls, and utilize the Epic system for appointment and patient look-up, as well as inputting transport requests. They will communicate effectively with all departments and transport companies on behalf of patients and visitors, and partner with all hospital staff. Key responsibilities include problem-solving, managing conflict, addressing patient/visitor concerns and complaints, and initiating recovery steps for service failures. The role also assists in maintaining a smooth traffic flow at facility entrances and physically assists patients and visitors through wheelchair use, escorting, and assisting them in/out of vehicles. When required, the concierge will provide symptom screening of patients/visitors by asking structured health questions.
Requirements
- High School Diploma or GED
- Typically requires 2 years in customer service facing role.
- Life support training courses may be required dependent on department discretion
- Excellent Customer service, communication (written and verbal) and interpersonal skills; ability to positively communicate with others under difficult circumstances
- Intermediate computer skills (prior Epic experience is a plus)
- Must be extremely accurate in a fast paced environment
- Ability to manage multiple demands and priorities
- Demonstrated ability to work as part of a team, independently and collaboratively
- Ability to stand and walk throughout work area approximately 95% of the workday
- Ability to withstand exposure to weather elements – both extreme cold and heat approximately 95% of the workday
- Able to perform physical tasks such as lifting, standing, walking, pushing, pulling, and moving patients via wheelchairs, wayfinding, and/or escorting
- Ability to tolerate minimal exposures of odors from auto emissions/gasoline
Nice To Haves
- prior Epic experience is a plus
Responsibilities
- Successfully manage the first and last impressions of the facility
- Proactively approach, greet and acknowledge all in a friendly, professional manner and provide quick, responsive guest service
- Answer telephone and make calls to department, units and outside organizations as requested
- Successfully utilize the Epic system for appointment and patient look-up, input of transport requests
- Properly communicate with all departments and transport companies on behalf of patients/visitors
- Partner with all hospital staff
- Problem-solve, manage conflict, address patient/visitor concerns and complaints, and initiate recovery steps for service failures
- Assist in maintaining a smooth traffic flow at the entrances to the facility
- Physically assist in the transport of patients/visitors through wheelchair use and escorting -both external and internal
- Physically assist patients in/out of vehicles
- When required, provide symptom screening of patients/visitors entering the facility by asking structured health questions
Benefits
- Comprehensive suite of Total Rewards
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
