Operating Room Scheduler

United Health Services•Johnson City, NY

7d•$18 - $25

About The Position

The Surgical Coordinator at United Health Services’ Heart and Vascular Institute in Johnson City helps patients navigate the surgical process from planning through readiness for their procedure. The role is a key point of contact for patients, coordinating appointments, insurance authorizations, and required clearances while keeping information accurate and current. The coordinator works with providers, clinical teams, hospitals, and health plans to keep care on track, answer questions, and provide compassionate support so patients feel informed and prepared. The position contributes to patient access, surgical readiness, and care coordination through accurate scheduling and authorization work. It operates under general supervision, with accountability for assigned workflows, documentation accuracy, and follow-through. The position requires occasional travel between facilities, offices, and other assigned locations when needed, with a reliable means of independent travel during the workday. The role requires compliance with HIPAA, organizational policies, and applicable regulatory requirements, including Joint Commission, New York State Department of Health, and infection-control standards. Employees must complete required training, competency validation, and performance-improvement activities on time; safeguard sensitive information; and promptly report potential security incidents, risks, or policy violations. The position is expected to demonstrate UHS values of Compassion, Trust, Respect, Teamwork, and Innovation and perform additional responsibilities as required.

Requirements

High school diploma or equivalent.
At least 1 year of direct experience performing the exact or very similar duties in the same role or function.
At least 1 year of healthcare experience in any job function.
At least 1 year of customer- or patient-facing experience directly interacting and communicating with the public.

Nice To Haves

NHA Certified Medical Administrative Assistant (CMAA) certification.
Up to 1 year of technical or systems experience using specialized tools, software, or equipment required for the role.
Up to 1 year of experience in the same work environment or setting, such as a hospital, practice, or department/division.

Responsibilities

Schedule surgical procedures and related services in the electronic health record, including pre-operative, post-operative, and clearance appointments.
Coordinate insurance authorizations by gathering required clinical documentation, diagnosis codes, and procedure codes.
Communicate with patients about surgical timelines, preparation requirements, and insurance processes.
Collaborate with medical providers, clinical teams, and hospital staff to coordinate schedules and continuity of care.
Maintain accurate and complete electronic health record documentation, including communications with patients, health plans, and external partners.
Manage multiple scheduling and authorization requests, prioritizing urgent cases and meeting established timelines.
Use judgment within established procedures to prioritize requests and escalate issues as appropriate.
Travel occasionally between facilities, offices, and other assigned locations when required.
Follow HIPAA requirements and organizational standards when handling patient information and clinical documentation.
Support compliance with Joint Commission, New York State Department of Health, infection-control, and other regulatory requirements.
Complete required training, competency validation, and performance-improvement activities within established timeframes.
Safeguard sensitive data by following security policies, using systems responsibly, and reporting potential security incidents, risks, or policy violations.
As applicable to the role, coordinate vendor risk assessments, monitor third-party compliance, and report supply-chain or cybersecurity risks.
Demonstrate UHS values and follow organizational policies, procedures, and applicable regulations.
Perform additional responsibilities as required to meet department and organizational needs.

Benefits

Medical, dental, and vision coverage for employees working 24 or more hours per week, beginning the first of the month after hire.
Discounted childcare through Bright Horizons.
Voluntary pet insurance and legal services.
Paid time off accrual starting on day one.
403(b) retirement plan with company match.
Flexible spending accounts.
Access to financial advisors.
Up to $400 per year in wellness rewards.
24/7 employee assistance program counseling and virtual mental health support.
Food pantry and PTO donation program.
Professional attire through the Classy Closet.
Access to more than 100,000 online courses and leadership programs.
Tuition reimbursement.
Clinical ladders and internal mobility.
Compensation reviews for market competitiveness and internal equity.