Operating Room Scheduler

NY United Health Services•Johnson City, NY

About The Position

The Surgical Coordinator at United Health Services (UHS) helps patients navigate the surgical process from planning through procedure readiness. The position is a key point of contact for patients, coordinating appointments, insurance authorizations, and required clearances while keeping information accurate and up to date. Working closely with providers, clinical teams, hospitals, and health plans, the coordinator helps ensure care stays on track, answers questions, and provides compassionate support so patients feel informed, prepared, and confident throughout their surgical experience. The role is based in the UHS Heart and Vascular Institute in Johnson City and works the day shift for 40 regularly scheduled hours per week. It contributes to patient access, surgical readiness, and care coordination through accurate scheduling and authorization activities. The coordinator works under general supervision, using judgment within established procedures to prioritize requests and escalate issues as appropriate, and is accountable for assigned workflows, documentation accuracy, and follow-through. Occasional travel between facilities, offices, and other assigned locations may be required.

Requirements

High school diploma or equivalent.
At least 1 year of direct experience performing the exact or very similar duties required by the job within the same role or function.
At least 1 year of healthcare experience in any job function.
At least 1 year of customer- or patient-facing experience directly interacting and communicating with the public.

Nice To Haves

NHA Certified Medical Administrative Assistant (CMAA) certification.
Up to 1 year of technical or systems experience using specialized tools, software, or equipment required for the role.
Up to 1 year of experience in the same work environment or setting, such as a hospital, practice, or department/division.

Responsibilities

Schedule surgical procedures and related services in the electronic health record, including pre-operative, post-operative, and clearance appointments.
Coordinate insurance authorizations by gathering required clinical documentation, diagnosis codes, and procedure codes.
Communicate clearly and compassionately with patients about surgical timelines, preparation requirements, and insurance processes.
Collaborate with medical providers, clinical teams, and hospital staff to align schedules and support continuity of care.
Maintain accurate and complete electronic health record documentation, including communications with patients, health plans, and external partners.
Manage multiple scheduling and authorization requests, prioritizing urgent cases and meeting established timelines.
Prioritize requests and escalate issues as appropriate within established procedures.
Travel between facilities, offices, and other assigned locations when needed, with reliable means of independent travel during the workday.
Follow HIPAA requirements and organizational standards when handling patient information and clinical documentation.
Support compliance with Joint Commission, New York State Department of Health, Infection Control, and other regulatory requirements.
Complete required training, competency validation, and performance improvement activities within established timeframes.
Safeguard sensitive data by following security policies, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations.
As applicable, support cybersecurity and data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments, monitoring third-party compliance, and reporting supply-chain or cybersecurity risks.
Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation and perform responsibilities in accordance with organizational policies, procedures, and applicable regulations.
Perform additional responsibilities as required to meet department and organizational needs.

Benefits

Medical, dental, and vision coverage for employees working 24 or more hours per week, starting the first of the month after hire.
Discounted childcare through Bright Horizons.
Voluntary benefits, including pet insurance, legal services, and identity theft protection.
Paid time off (PTO) accrual beginning on the first day.
403(b) retirement plan with company match.
Flexible spending accounts.
Access to financial advisors.
Up to $400 per year in wellness rewards.
24/7 employee assistance program counseling and virtual mental health support.
Food pantry and PTO donation program.
Professional attire through the Classy Closet.
Access to more than 100,000 online courses and leadership programs.
Tuition reimbursement, clinical ladders, and internal mobility opportunities.