Operating Partner

PopStroke Entertainment Group • Gilbert, AZ

9h

About The Position

The Operating Partner manages the daily restaurant and golf operations of the venue, including employee selection, development, and performance management. The role oversees food, beverage, and golf services; inventory and ordering; profitability; and guest satisfaction. The Operating Partner oversees all areas of the venue and makes final decisions on matters of importance. The role reports to the VP of US Operations and supervises 60 or more employees per shift.

The position is accountable for financial and personnel administration, cost control, food safety, sanitation, maintenance, legal and company-policy compliance, product and service quality, retail operations, purchasing, security, and safe working and guest environments. It manages shifts, scheduling, staffing, guest complaints, and employee hiring, training, coaching, and performance reviews. The Operating Partner also supports local community involvement, keeps the Operations Director informed of important issues and events, and represents PopStroke in accordance with its “Best in Class” philosophy.

Requirements

• Minimum 7 years of management experience in a high-volume hospitality, entertainment, or restaurant operations environment.
• Proficiency in MS Word, Excel, Outlook, and Outlook Calendar.
• Proficiency in restaurant functions, including food planning and preparation, purchasing, sanitation, security, personnel management, recordkeeping, and reporting.
• Proficiency in golf operations, including maintenance of PopStroke Greens courses, pars, supply ordering, and staffing levels.
• Valid driver's license.
• Must be eligible to work in the United States.
• Self-discipline, initiative, leadership ability, and an outgoing personality.
• Pleasant and polite manner, with a neat and clean appearance.
• Ability to motivate employees to meet food, service, and golf experience standards.
• Ability to manage multiple activities simultaneously and resolve venue issues effectively.
• Strong communication skills for leading a diverse staff.
• Ability to balance food, beverage, and labor costs while maintaining operating standards.
• Ability to assess job applicants' qualifications and experience.

Nice To Haves

• College degree preferred; a Bachelor of Science in hotel or restaurant management is desirable. Comparable experience is considered.

Responsibilities

• Oversee all areas of the venue and make final decisions on matters of importance.
• Follow service and operating standards to increase sales and control food, beverage, supply, utility, and labor costs.
• Complete financial, invoice, reporting, personnel, and payroll administration accurately and on time in accordance with company policies.
• Manage food safety and planning, sanitary food handling, cleanliness, and maintenance of the kitchen, dining areas, PopStroke Greens courses, golf buildings, and ice cream shop.
• Ensure compliance with operational standards, company policies, and applicable federal, state, and local laws and ordinances.
• Maintain high-quality food preparation and service, product execution, and professional appearance standards throughout the property.
• Estimate and calculate food and beverage costs; manage retail operations and inventory; and oversee purchasing and provisioning of supplies.
• Oversee the Kitchen Manager and Kitchen Staff to ensure portion control and preparation standards that minimize waste.
• Maintain ServSafe certification and uphold ServSafe guidelines.
• Deliver exceptional guest service, respond to complaints, and take appropriate actions to encourage dissatisfied guests to return.
• Maintain security procedures that protect employees, guests, and company assets; promote a safe environment and promptly complete accident reports.
• Manage shifts, including daily decisions, scheduling, and planning, while maintaining standards, quality, and cleanliness.
• Investigate and resolve complaints about food quality, service, or PopStroke Greens course issues.
• Provide employees with direction on operational and procedural issues; interview hourly employees; and direct hiring, supervision, development, counseling, and termination when necessary.
• Conduct orientations, explain the PopStroke philosophy, and oversee new-employee training.
• Develop employees through ongoing feedback, performance expectations, and performance reviews; recruit, coach, counsel, and develop future managers.
• Communicate company values, strategies, and objectives, and maintain accurate staffing plans for restaurant and golf operations.
• Prepare schedules and ensure the venue is appropriately staffed for all shifts.
• Maintain a strong local community presence and support community involvement initiatives with the golf and restaurant teams.
• Keep the Operations Director informed of issues, unusual matters, and positive events; take corrective action or recommend alternatives as needed.
• Complete job responsibilities and performance objectives in a timely and effective manner, maintain cooperative working relationships, represent PopStroke's “Best in Class” philosophy, and perform other duties as required or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed