OpenText Developer - Production Support
About The Position
The Application Developer Expert will provide production support and project delivery for Enterprise Content Management (ECM) applications, primarily OpenText Content Server. This role partners closely with business and technology stakeholders to ensure application stability, resolve incidents, support enhancements, and deliver key initiatives. Responsibilities include incident, problem, and change management; system upgrades and integrations; security and compliance adherence; and active participation in major incidents and disaster recovery events. The role requires strong ECM expertise, hands-on troubleshooting skills, and the ability to support both BAU operations and forward-looking technical projects.
Requirements
- 8 years of application production support experience
- Hands-on experience with OpenText Content Server (strongly preferred)
- Other OpenText ECM products (e.g., Documentum) acceptable if recent/relevant
- Experience with Enterprise Content Management / Electronic Document Management systems (ECM / EDMS)
- Strong troubleshooting and incident management skills
- Experience with ITIL processes (Incident, Change, Problem Management)
- Ability to support integrated enterprise applications
- Experience working in regulated environments with strong security standards
- Strong communication and relationship-building skills
- Ability to collaborate with cross-functional teams, vendors, and stakeholders
- Problem-solving and critical-thinking mindset
- Adaptable and comfortable in fast-paced production environments
- Ability to mentor and support junior/intermediate team members
- Proactive, dependable, and accountable
Nice To Haves
- Experience with OpenText upgrades and migrations
- Single Sign-On (SSO) integration experience
- Application monitoring / telemetry tools
- Azure or cloud technology familiarity
- SQL query writing
- File integration experience
- Audit support and documentation experience
Responsibilities
- Day-to-day production support for the Enterprise Content Management (ECM) platform
- Support and enhancement of OpenText Content Server and integrated applications
- Upcoming OpenText upgrade later this year
- Implementation of approved Single Sign-On (SSO)
- Application telemetry and monitoring integration
- Ongoing BAU user support (access issues, incidents, break/fix)
Benefits
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
