Production Support Engineering Lead (OpenText)
About The Position
As the Production Support Engineering Lead for Record Remediation and PrivateLink Update initiatives, you will lead a cross-functional team responsible for the maintenance, integration, and implementation of OpenText software applications and associated technology solutions. Reporting to senior leadership, you will drive project delivery, ensure operational stability, and manage incident, problem, and change activities for these critical technology projects. You will partner with business, technology, risk, compliance, and vendor teams to achieve strategic outcomes aligned with organizational goals. CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days may be remote. This role also requires occasional travel.
Requirements
- 8-12 years of recent experience in Production Support Engineering.
- Experience leading technology teams, managing production incidents, and ensuring prompt restoration of service.
- Experience leading Record Remediation and PrivateLink Update technology initiatives, implementing OpenText solutions, developing strategic roadmaps, and ensuring timely, transparent project delivery.
- Experience with Electronic Data Management Systems, Enterprise Document Management, or Electronic Content Management systems (EDMS/ECMS)—such as Hyland OnBase, DocuWare, IBM Content Management, Laserfiche, Box, Nautilus, or similar platforms.
- Substantial experience in IT service management and a comprehensive understanding of incident, problem, change, and major incident processes.
- A degree or diploma in Computer Science, Engineering, MIS, or a related field or relevant certifications is required.
- Strong technical expertise.
- Collaborative leader and a strategic thinker.
- Skilled in communication and stakeholder engagement.
- Ability to bring your real self to work, and live values - trust, teamwork, and accountability.
Nice To Haves
- Experience with OpenText ECM Tools.
Responsibilities
- Lead the execution of Record Remediation and PrivateLink Update technology initiatives, developing strategic roadmaps and ensuring timely, transparent project delivery.
- Oversee solution requirements, design reviews, technology test planning, and coordinate software application testing, change management, configuration, installation, and ongoing support.
- Manage incident, problem, and change activities, including major incident response and root-cause resolution to maintain operational stability and performance.
- Partner with business, technology, risk, compliance, and vendor teams to drive strategic outcomes and ensure alignment with organizational goals. Your approach aligns technology initiatives with broader business objectives, supported by extensive knowledge of banking products, services, and industry regulations.
- Lead, coach, and develop a high-performing team, fostering accountability, collaboration, and continuous improvement.
Benefits
- Medical
- Dental
- Vision
- Health Savings Account
- Life Insurance
- Disability
- Other Insurance Plans
- Paid Time Off (including Sick Leave, Parental Leave and Vacation)
- Holidays
- 401(k)
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
