OPC Telesales

Westgate Resorts•Orlando, FL

7d•Remote

About The Position

The primary function for the OPC (Off Premises Contact) agent is to engage potential customers to attend a 90-minute virtual timeshare sales presentation. This role involves receiving inbound calls, initiating conversations to generate interest, explaining the benefits of attending a presentation, qualifying leads, providing information about the timeshare program and promotions, booking appointments, and incentivizing attendance with rewards.

Requirements

Associate degree (A.A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Receive Inbound calls from potential customers and engage to book them to attend a 90-minute virtual sales presentation.
Start conversations to generate interest in timeshare presentations.
Explain the benefits of attending a timeshare presentation, such as free gifts, discounted vacation packages, or incentives.
Qualify Leads: Screen potential clients to ensure they meet specific qualification criteria (e.g., income level, age, marital status) before inviting them to a presentation.
Ask questions to assess a prospect’s interest in vacationing, travel preferences, and openness to timeshare ownership.
Provide Information: Answer questions regarding the timeshare program, vacation options, and the presentation process.
Provide details about promotional offers, incentives, and any gift packages available for attending a presentation.
Book Appointments: Manifest the invites using SAM’s system by entering all contact information and package details per each guest invite.
Maintain a tracking log of documents entered (e.g. customer ID).
Complete daily minimum document entry requirements for department.
Schedule appointments for potential clients to attend timeshare presentations.
Ensure all necessary details (e.g., date, time, location) are communicated clearly.
Maintain an accurate log of leads and appointment times.
Incentivize Attendance: Manifest the invites using SAM’s system by entering all contact information and package details per each guest invite.
Provide and explain the rewards (e.g., free accommodations, gift cards, vacation vouchers) clients will receive for attending the presentation.
Ensure that all promotional material and incentives align with company policies.
Meet Sales Targets: Meet or exceed lead generation and booking quotas as set by management.
Strive to increase the number of qualified prospects attending timeshare presentations.
Maintain Professionalism: Represent the company in a professional and courteous manner at all times.
Handle objections and rejections with a positive attitude and persistence.
Collaborate with Sales Team: Communicate regularly with the timeshare sales team to ensure they are well-informed about upcoming presentations and the clients who will be attending.
Provide feedback on lead quality and presentation attendance rates.

Benefits

Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match
Daily Pay – Access Your Earnings When You Need Them
Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact