Supv, OPC

Hilton Grand Vacations • Wisconsin Dells, WI

3d

About The Position

The OPC Supervisor is responsible for leading and managing a team of Off‑Property Contact (OPC) representatives who generate qualified leads for resort/timeshare sales presentations. This role focuses on driving production, ensuring compliance, coaching team members, and maintaining high guest engagement standards in off-site marketing locations. When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements

• Previous experience in the timeshare industry
• Previous experience in leading a team
• 18 years or older

Responsibilities

• Supervise, coach, and motivate OPC representatives to meet or exceed lead generation and tour targets
• Conduct regular performance reviews, one-on-one coaching sessions, and team meetings
• Assist with recruiting, onboarding, and training new OPC team members
• Foster a positive, high-energy team culture focused on performance and guest experience
• Monitor daily, weekly, and monthly production metrics (leads, tours, show rate)
• Set clear performance goals and hold team accountable for results
• Implement strategies to improve efficiency, conversion rates, and overall productivity
• Ensure all team members meet or exceed company KPIs
• Oversee OPC operations across assigned locations
• Manage schedules to ensure optimal staffing coverage at all locations
• Maintain professional and visually appealing marketing booths and materials
• Coordinate logistics for events, promotions, and staffing needs
• Ensure OPC team delivers a high-quality guest interaction aligned with brand standards
• Support team in closing complex or high-value guest opportunities
• Resolve guest concerns or escalations professionally and promptly
• Promote accurate representation of offers, promotions, and packages
• Ensure full compliance with company policies, brand standards, and legal/regulatory requirements
• Monitor adherence to ethical marketing practices and disclosure standards
• Track and report team performance data to management
• Maintain accurate records of leads and marketing activities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed