OP Clinical Services Senior Manager

CAYA Collaborative Care•Munfordville, KY

7d•$72,000 - $72,000

About The Position

The Senior Manager of Outpatient Clinical Services oversees the daily operation, integrity, and performance of the outpatient clinic. The role provides limited direct clinical services while supervising clinical staff, coordinating multidisciplinary programs, leading community and interagency partnerships, monitoring productivity and outcomes, and ensuring compliance with regulatory, ethical, and organizational standards. It carries increased leadership, clinic-wide decision-making, program development, quality assurance, and operational oversight responsibilities while maintaining a portion of direct client service. The position oversees clinic workflow and service delivery; monitors finances, productivity, caseloads, documentation, and outcomes; supports budget development; and improves systems and processes. It supervises and develops clinical staff, provides evaluations and outpatient therapy, coordinates programs and community relationships, and conducts quality reviews and corrective coaching. The manager also participates in meetings and leadership activities, serves on committees as needed, and performs other duties assigned by the Director of Clinical Services.

Requirements

Master’s degree in Social Work, Counseling, Psychology, Marriage & Family Therapy, or a related field from an accredited university.
Five years of clinical experience.
Full Kentucky licensure as an LCSW, LPCC, LMFT, LPP, or equivalent.
Meet QMHP requirements.
Demonstrated leadership skills and ability to manage multidisciplinary teams.
Pass a Criminal Record Check and Sexual Offender Registry check.
Excellent oral and written communication skills.
Proficiency with Microsoft Office and ability to learn EHR systems.
Ability to work flexible hours as required for supervision, crisis needs, or community engagement.
Ability to sit for extended periods for meetings, documentation, and clinical services.
Ability to stand, walk, bend, and move within clinic and community settings.
Ability to travel across regional sites when assigned.
Maintain confidentiality and adhere to regulatory and ethical standards.
Participate in the regional on-call schedule and be available to be contacted outside working time as needed.
Demonstrate alignment with the organization’s core values of integrity, teamwork, trust and respect, care and compassion, and ownership and accountability.

Nice To Haves

State-approved supervision approval.

Responsibilities

Oversee clinical operations, workflow, service delivery, and adherence to agency policies.
Monitor revenues, expenses, service trends, productivity, caseload distribution, documentation timeliness, and clinical outcomes.
Ensure clinic and staff compliance with federal and state requirements, ethical and organizational standards, evidence-based practices, service requirements, and documentation standards.
Support development and monitoring of clinic budgets with supervisory leadership.
Recommend, implement, and refine processes to improve efficiency, clinical quality, customer service, and revenue generation.
Collaborate with directors, support staff, and practice managers to maintain a professional, organized, client-centered clinic.
Communicate behavioral health and organizational information to clinical staff in a timely manner.
Respond to on-call questions, concerns, issues, and evaluations as needed.
Provide direct supervision, consultation, and performance feedback to clinical staff.
Assign cases, coordinate schedules, review documentation, and ensure adherence to clinical standards.
Conduct annual or as-needed performance evaluations and provide training, coaching, and professional development.
Provide evaluations, diagnostic assessments, crisis intervention, and individual, family, group, or collateral outpatient psychotherapy.
Maintain a reduced but active caseload consistent with leadership responsibilities.
Provide consultation and education to community agencies, law enforcement, schools, businesses, and other partners.
Coordinate clinical services, dual-diagnosis support, and other clinic programs.
Develop and maintain relationships with school systems, justice systems, hospitals, DCBS, and other community stakeholders.
Oversee clinical program integration across departments, including crisis services, school-based services, and case management.
Support community engagement, outreach, marketing, and program visibility initiatives.
Conduct documentation reviews, chart audits, and clinical quality checks.
Provide feedback, corrective action, and coaching to ensure compliance with agency, payer, and regulatory standards.
Address consumer and clinician concerns proactively and promote agency values, ethical practice, and trauma-informed service delivery.
Attend meetings, leadership trainings, conferences, and organizational activities; serve on committees or project teams as needed.
Perform additional duties assigned by the Director of Clinical Services.
Participate in the regional on-call schedule rotation and remain contactable outside working time as needed.