Onsites Program Manager

Etsy•Brooklyn, NY

16d•Hybrid

About The Position

Etsy is seeking an Onsites Program Manager to join its Workplace Experience team. The role is the primary point of contact for Etsy teams gathering in person and leads the full lifecycle of supported onsites, from intake and planning support through execution, analysis, reporting, and continuous improvement. The position uses data to develop solutions that make onsites more effective over time and reports to the Senior Manager, Community & Belonging. The Workplace Experience team includes community events, food programming, office operations, and onsite management. It is part of the broader Workplace team, which oversees how Etsy offices are built, operated, and experienced. The role supports onsites and meeting rooms across Brooklyn, CDMX, and Dublin, coordinating with planning leads, EAs, HRBPs, and cross-functional partners. It also coordinates travel logistics with Finance’s T&E team and travel providers in accordance with Etsy’s travel policy. The role is full-time. Etsy prioritizes candidates within commuting distance of its Brooklyn office, with an expectation of coming in once or twice per week depending on proximity. Remote candidates outside commuting distance may be considered case by case, with occasional travel to the office expected. Base salary depends on location, skills, and experience. The stated annual salary ranges are $108,000–$146,000 for Geo-1 and $97,000–$131,000 for Geo-2. The position is eligible for an equity package, an annual performance bonus, and competitive benefits that support employees and their families.

Requirements

2–4 years of experience in program coordination, workplace operations, event management, or a similar role with an analytical and operational component.
Strong ownership and ability to move work forward independently while knowing when to seek input or escalate.
Sound judgment and comfort navigating ambiguity.
Exceptional customer-service instincts, responsiveness, attention to detail, and follow-through.
Excellent written communication skills and ability to tailor information for a distributed audience.
Ability to manage multiple interdependent workstreams at different stages while maintaining attention to detail and the broader employee experience.
A thoughtful, data-informed approach to problem-solving, curiosity to identify patterns, and initiative to improve processes.
Proficiency with Google Workspace, Zendesk, and Slack.
Ability to remain calm under pressure and flexible as priorities change.
Trust in and commitment to Etsy’s vision, mission, and values.

Nice To Haves

Experience with Navan or a similar travel tool.
An upbeat disposition and a sense of humor.

Responsibilities

Own the end-to-end onsite planning experience for teams and meeting rooms, from intake and prioritization through execution, follow-up, and reporting.
Triage a high volume of space and onsite requests, balancing urgency, employee experience, and operational constraints.
Steward the Onsite Calendar across Brooklyn, CDMX, and Dublin, maintaining visibility into activity, demand, and competing priorities.
Partner with planning leads, EAs, HRBPs, and cross-functional teams, including AV, catering, IT, and the Brooklyn Workplace team, to deliver onsite experiences.
Turn data from ticket requests, trip information, access badge reports, space utilization, and satisfaction surveys into insights and actionable recommendations.
Develop, maintain, and improve planning resources, onsite guidance, and playbooks for employees and partners.
Identify friction points and emerging onsite needs, propose practical solutions, and help implement them.
Coordinate travel logistics for team onsites with Finance’s T&E team and travel providers, helping teams navigate bookings, itineraries, and traveler needs in line with Etsy’s travel policy.
Help establish a high standard for service, communication, and operational excellence across the Workplace Experience team.