Onsite Training Associate

athenahealth•Remote - GA, GA

7d•Onsite

About The Position

We are looking for an Onsite Training Associate to join our athena Onsite Training team within our Customer Success division. Your job will be to become an expert in the products and services offered through our athenaNet application and provide best-in-class onsite support to clients during their implementation period. The associate must have the professional presence, judgement, and influencing skills needed to guide client users to achieve optimal adoption of and maximum value from athenahealth products and services. They will deliver training and coaching opportunities through onsite and remote support engagements, coaching calls, and other support modalities. You possess the ability to build strong customer relationships and deliver customer-centric solutions. You can find creative ways to execute even when the solution may not be clear. You can clearly convey messages by understanding the unique needs of different audiences. You gain the confidence and trust of others through honesty, integrity, and authenticity. You like a position not confined by office walls, and the flexibility of travel.

Requirements

Driver’s license is required
Bachelor of Arts or Science degree or equivalent professional experience
Minimum two (2) years of direct experience training and assessing training needs; identifying, sourcing, or creating training materials; measuring and delivering results
Working knowledge of the revenue cycle or exposure to EHR/EMR in a sales, services, or implementation capacity for physician practices, hospitals, or health systems
Demonstrated flexibility in prioritizing and completing assigned and unexpected responsibilities
Excellent verbal and written communication skills
Effective time management and organizational skills with exceptional attention to detail

Responsibilities

Facilitate the client go-live experience at assigned locations and serve as the go-to expert for the client (as well as resource for other athena staff) for matters related to athenaNet
In-office project support, which could include conducting mock go-lives to provide a virtual experience for clients unable to host on-site GLS personnel, conducting pre-live work including tablespace builds, and partnering with Coaching and Training Services to support end-user training and teaching best practices to users across several product families
Leverage sound judgement and influencing skills to ensure clients use athenaNet according to best practices and client-specific workflows
Deliver onsite and virtual, classroom-style training sessions and ad hoc one-on-one trainings in support of project goals
Deliver remote go live support and individualized provider coaching to optimize workflows
Execute contracted training engagements with all corresponding deliverables, including content preparation and review
Manage the dynamics of a heavy travel role by utilizing company and client resources responsibly and independently managing booking, changing, or canceled travel plans
Willingness to travel within the US and its territories each week for extended periods of time and occasional weekend/holiday travel to meet project requirements