Onsite Telehealth Tech (LPN/CMA)
About The Position
Primary Care Solutions provides primary care services to Veterans through Community-Based Outpatient Clinics. The onsite Telehealth Tech (LPN/CMA) creates a friendly, welcoming, and confidential environment for Veterans and supports patient care delivered through onsite telehealth. The role helps patients connect with remote providers, assists with examinations and follow-up care, and learns to conduct telehealth studies after training and certification. It also performs clinical and administrative duties, including collecting patient information, documenting in electronic medical records, assisting providers, carrying out ordered tests and tasks, and scheduling clinic appointments. Office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. The position requires discretion and secure management of confidential and sensitive information.
Requirements
- High school diploma or GED.
- For LPN applicants, a current and active state nursing license.
- Graduation from an accredited certificate program.
- Knowledge of computer systems, including the MS Office Suite.
- Demonstrated high-quality customer service.
- Two years of continuous experience in clinical operations or medical office work after externship.
- Basic Life Support certification from the American Heart Association.
Responsibilities
- Support onsite telehealth patient care, including connecting Veterans with telehealth providers, assisting remote providers with examinations using peripheral instruments when needed, and arranging follow-up care.
- Learn to use telehealth equipment and complete studies such as tele-dermatology and teleretinal exams after training and certification.
- Interview patients, measure vital signs, and record information in electronic medical records.
- Complete clinical reminders due at each visit as indicated in the electronic medical record.
- Obtain patient medical histories and verify patient information.
- Prepare, assist with, and accurately complete forms.
- Assist onsite providers during examinations and treatment.
- Perform ordered ancillary testing and tasks, such as EKGs, injections, and blood draws, as trained and certified.
- Schedule clinic appointments and check patients in and/or out.
- Maintain discretion and secure management of confidential and sensitive information.
Benefits
- 401(k)
- Medical, vision, prescription, and dental plans
- Life insurance
- Short- and long-term disability
- Paid time off and federal holidays
- Colleague referral bonus program
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
